William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

Browsing Tag:

become a tourguide

Tourguiding students meet with Stamford Plaza staff

Tour guiding students met with Stamford Plaza staff last week to discuss the practicalities of dealing with incoming and outgoing groups.  Michael, the Head Concierge, was a wealth of information sharing his practical tips in relation to dealing with groups of various backgrounds when arriving or leaving the hotel. Thanks Michael! A great informative session.

Birgitta March

Tourguiding presentations at the beautiful Flagstaff Gardens

Today, the tourguides prepared and delivered a 10 minute presentation of the Flagstaff Gardens using a theme of their choice.  They focused on commentary ‘sections’, verbal communication skills, group cohesion techniques, using props as well as choosing an appropriate and relevant delivery location.

They did a great job!

Tour guiding is all about product knowledge mixed with lots of people skills and practice, practice, practice…

 

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Birgitta March

 

 

Another busy morning for the tour guides!

 

 Today, the tour guides had a visit by the Professional Tour Guiding Association of Australia ( PTGAA)’s president, Jim McInenerny, to talk about the organisation, the need for licensing in Australia, code of conduct as well as public liability insurance. Jim outlined the advantages of becoming a student member for $20/year. A great deal for students. Thanks Jim for a very interesting talk!
PTGAA_March202017
This was followed by an excursion to Bunyip Tours to discuss the logistics of being a driver guide and the legal obligation they have to abide by in terms of OH&S policies. Students were observing dispatches where manifests were used by all the drivers and the need to be flexible was obvious when a passenger fell ill.  Another great practical excursion for all. Thanks Sarah!
BunyipTours_March202017
Birgitta March