Welcome!

A blog for the travel and tourism areas of William Angliss Institute

Aboriginal Heritage Walk & site visit to the Stamford Plaza… another busy week for the tour guiding students!

The tour guides had a busy week visiting the Stamford Plaza on Little Collins Street to discuss how they deal with arriving and departing tour groups incl. OH&S issues.  Students were shown the various facilities and some rooms.  Thank you to all the staff involved!

Stamford Plaza Famil_Aug16

They also joined the Aboriginal Heritage Walk of the Royal Botanical Gardens where Ben shared his wealth of knowledge regarding various uses of plants and seasons and the importance of sustainability.  But not before the welcome to land through a tanderrum ( smoking ceremony using Cherry Ballart (Ballee), Red River Gum (Biel) and Silver Wattle (Muyan)).

Tanderrum_RBG

Students were able to gain invaluable product knowledge and see the importance of structuring tour commentaries through the use of introduction of a common theme, delivering in big chunks, using interpretation and props, just to name a few tools. Another successful outing.

Ben, Botanical Gardens Melbourne
Ben, indigenous TG at the Royal Botanical Gardens Melbourne, with the language / clan map showcasing how multi-cultural Australia has always been…

 

Birgitta March

Visit to Tullamarine Airport by tour guiding students

Visit to Tullamarine Airport

===================

Departing from the newly refurbished and automated Skybus terminal, the budding tour guides visited  Tullamarine airport to understand the process of meeting and greeting pax and organising group departures.

Skybus check in

Qantas groups was extremely helpful in explaining the process for groups and so was the Qantas staff regarding checking in FITs through automated check-in kiosks.

QF group counter with Mark

Students also met with visitor information staff to discuss their services on offer.

They looked at all the differences for checking in pax domestically at different airlines as well as internationally, the various airport facilities, waiting bays for various forms of transport, etc.

Another informative outing.

 

Birgitta March

Apps of St Kilda

VegRestaurantsThis term, the diploma students wrote their own tourism apps for St Kilda, focusing on a theme of their choice including vegan and vegetarian restaurants, sports, history, animals, sustainability, photography, arts, desserts and coffee places of St Kilda.  The students could use a variety of different platforms.

Students’ apps had offline maps, links to the respective stakeholders and other service providers such as transport and weather, clear instructions as to how to use the app and OH&S instructions, route maps, a feedback form and survey page. 
GreenguideAPP    Sportsapp_supplierscakes_stKilda
      coffee spots ST kildaanimals_stKilda

   IMAG0443IMAG0496 (3)   IMAG0446_BURST002

We were able to present some of these apps to the Tourism Team from Port Phillip Council, St Kilda.  Their response was very positive in terms of inclusions and profession layout.


IMAG0470 (1)
     IMAG0472 (2)

Very happy with the outcomes !

Birgitta March

Walking tours of Melbourne

The last few weeks, the tourguiding students presented their own themed walks of Melbourne.  These included:

  • Lanes and ArcadesIMAG0265 (2)      IMAG0268
  • Gothic architectureIMAG0272  IMG_20160321_160214 (2)& transportation IMAG0278
  • The Yarra river and the bridges IMAG0285 & ghost tours of MelbourneIMAG0287
  • Arts in Melbourne & St Kilda IMAG0489 
  • The Royal Botanical GardensIMAG0186 IMAG0458 (2)
  • ChinatownIMAG0437 & theatres of MelbourneIMAG0440
  • High Tea traditions IMAG0442 & iconic buildings of Melbourne IMAG0465
  • CBD & Docklands artworksIMAG0488
  • Sustainability of St KildaIMAG0456  & Carlton Gardens IMAG0164

The students had to research 3 attractions in depth, write a tourplan and deliver the information in a 30-40 time frame.  Their tour management skills and presentation skills were evaluated as was the content.   It was amazing to see the transformation within 6 months… Very pleased with the outcome!

Tourguiding students are either Cert III students (some going on to do their Diploma) or diploma students taking this unit as an elective.   Looking forward to the new term!

              

Week 14 Tour Guides participate in the Koala Clancy conservation day in the You Yangs

William Angliss tour guiding students participated with Echidna Tours to remove boneseed weed to create a safer environment for Koala Clancy and her siblings in

the You Yangs National Park on Wednesday 25th May. The students also got view and learn about the lives of the very active Koalas under the expert guidance of Janine & Martin our passionate guides and educators from Echidna Walkabout Tours

 

 

YY & KoalaClancy F YY Tree HuggingYY Weeding  You yangs & Echidna Wed

Vietnam… What an amazing country!

With everyone back from Vietnam, have a read of Louie’s study trip reflection:

“Wow!! Where do I begin? Vietnam. What an amazing country. From the hustle and bustle of city life in Hanoi through to the rolling rice fields of Hanoi’s local villages or the majestic Ha Long Bay. This will be an experience I will never forget.

There was never a dull moment on this trip as we on the go from day 2 where we took an orientation walk through the city of Hanoi. Crossing the roads was quite an experience as cars and bikes would not stop for you but instead just move around you as we were crossing the road. This actually blew me away as there is no chance of this happening here in Melbourne. The food while in Vietnam was just divine. It did not stop coming! I suppose it helped having a local guide who knew where to take us.

Days 3 and 4 were spent travelling to and cruising on Ha Long Bay. A truly amazing place where we dined and relaxed on the water of the Bay. Climbing the steps up one of the limestone karsts was painful yet at the same time I was grateful I did it as the views from up there were simply spectacular. Being on the Junk Boat overnight was everything I expected it to be. Another great experience and highlight.

Day 5 was mainly spent with a 3 hr bicycle ride through Hanoi streets, local villages, rice paddies, over a freeway. Yes, that’s right we crossed a freeway. Only in Vietnam. Even though initially I thought were being punished for something we did wrong (ha ha) this had to be one of the highlights of the Trip. I got to soak up some of the real Vietnam and highly recommend this activity to anyone travelling to Vietnam.

Day 6 which was our last was spent on Cyclo through the streets of Hanoi on our way to breakfast and a chance meeting with Mr. Jimmy Pham. A true gentleman and inspiration!

For the reasons stated above and due to the fact it was a well organised trip, Vietnam will always hold a special place in my heart. I Absolutely loved it!”

Louie D, Tourism and Travel Student

Travel and Tourism say Hello from Hanoi!

Well I hope that you haven’t missed us too much?!? From what we hear, Melbourne is freezing… So just to rub it in, it’s warm here in Hanoi and we’re having a blast!

We have been busy seeing the sights and exploring Hanoi and Ha Long Bay. The students are eating local food, picking up the local language, learning how to cross the street and they are even getting the hang of haggling!

So far for many, the highlight has been Ha Long Bay. We cruised, swan, ate, hiked, caved and karaoke’ed the night away. The bus ride back to Hanoi was a quiet one…

Our guide Thang has been awesome and very informative. Also showing us the best hangouts, the best buys and answering every question we have.

I will leave you now as we are off to have lunch at a local eatery where many will try Pho for lunch and then with a couple of hours to digest – we’re off on a 18km bike ride around Hanoi!