William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

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The Travel students out and about in Melbourne!

Last week Travel got a tour of the Melbourne Visitor Centre to have a look at how the Centre was run, the types of people who use the services and the different resources available to anyone traveller around Victoria. After their visit, we completed a site inspection at the Oaks on Market Street where Elleney, Michelle and Andrew from the Sales and Marketing Department showed them around the hotel. After the room inspections, the were brought to the Board Room to go through their Customer Service policy and explained how exceptional customer service and guest loyalty is a must in the travel and accommodation industry!

Today the students completed Part A of their Customer Service and Communication assessment with a visit to Melbourne Airport. They were asked to watch airline staff, the check in processes, the arrival and departure of domestic passengers and they also had to talk and interact with passengers coming in to Melbourne. As well as observing what happens at Melbourne Airport, it was a good way for the students to increase their product knowledge about the Airport so that in the future, they can answer questions that their clients may have.

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Stars and stripes forever…

Yesterday Travel got a visit from Qantas Holidays and Contiki with the USA being the flavour of the day.

Annette from Qantas Holidays covered all the brands and the target markets under HelloWorld Limited Wholesale. Disneyland was the main topic covered, where the selling points and itineraries were explained. Annette also went through her travel career telling the students about important skills needed in travel and employment opportunities with Wholesale.

In the afternoon, Amy from Contiki came in and covered the Travel Corporation brand. Amy went through the different travel styles, passenger types and using her experience and videos from their American Sales Representative, she kept the students entertained while training them on the Contiki product. With travel styles for everyone, Amy covered the points of difference making the tours easier to sell to a youth traveller.

Thank you again to Annette and Amy for your effort and time! We look forward to seeing you soon again…

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Travel so far…

Our Semester 1 2016 group has been very busy over the past couple of weeks…

They have now covered 2 CRS systems (Galileo and Amadeus), Fares and Australian Destinations. Cross Check Travel, Sales, International Destinations and Customer Service and Communications are next on the list!

The students have been exposed to the travel industry with site visits to the Spirit of Tasmania and Air Tickets. While we have had industry experts have come in from Sportsnet Holidays, Flight Centre and the Young Tourism Network to chat to the students about their businesses and brand, career prospects, tips when applying for jobs and important skills needed in the travel industry.

We are looking forward to the next couple of weeks with more excursions and guest speakers, hands on classroom activities and our trip to Vietnam!

What this space was we continue to update you all on what’s happening in Travel…

Tour Guides visit to Melbourne airport week 7

Tg Week 7 airport visit 2016

On Wednesday the 6th of April, the William Angliss Certificate III in Guiding class took a visit to Melbourne Airport via the Sky Bus.
Here, students were given the task of exploring the area to discover the arrival and departure areas for both international and domestic flights.
This excursion not only gave the students a great familiarisation of the airport but provided them with useful knowledge on how to properly collect and drop off passengers as future guides in Melbourne.

Kind Regards,

Bianca Gawith

Marvellous Melbourne, or was it Smellbourne?

This week, our budding tour guides set out on the Golden Mile walk to learn about our history and the ‘tricks and hints’ to use to be an effective tour guide.  This audio tour starts at the Immigration Museum where the students listened to the risk management issues associated with walking tours. They learned about Melbourne’s historical periods starting when John Batman, our founder, who started a small village along the banks of the Yarra river.  But did you know the river was then called Bay-ray-rung? A real tongue twister… Walking further, they saw the ornate buildings built with the gold rush money. Melbourne quickly became the fourth largest city in the British Empire. By the 1880s, we had become the”Lady of the South” or “Marvellous Melbourne” because of our incredible rich Victorian and gothic architecture. However we were locally known as Marvellous Smellbourne as sewerage was only connected to Melbournians by 1897… Next time you pass the back of the Rialto building, you may notice a rather tiny sign with that history…

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site visits _Feb 2016

Famils to 3 different hotel types in CBD

Our tourism students went on 3 site visits, known as ‘famils’, to gain product knowledge. On our list were the St. Jerome’s Hotel, known for its luxury urban camping.  It has 20 luxurious tents on the rooftop of Melbourne Central and despite the 38 degrees outside, they felt very comfortable as they are air-conditioned.  Luke gave us a comprehensive tour to talk about the amenities and services on offer.

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China Study Tour 2016

The China Study tour for 2016 for Advanced Diploma & Diploma of Tourism students will include Hong Kong, Shanghai, Xian and Beijing. Each major city destination will have specific cultural and historical appeal. Importantly this Tourism Study tour is an excellent opportunity to really experience and understand China and its key tourism destinations,

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