William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

…And the winner is Sydney!

Article by Steve Markotis – Aviation Teacher

On Wednesday the 20th of May 2015, the Certificate III in Aviation (Flight Operations) students went on their second Inflight Excursion to Sydney on Jetstar Flight JQ 510.

The day was filled with excitement and adventure! Students completed a tour of the Virgin Australia, Qantas, Jetstar and Tiger Air terminals.  This also included the International Transit Lounges. All students were in amazement at how big and wonderful Sydney Airport is.

During both flights, Jetstar Cabin Crew were more than happy to speak to the William Angliss Students, answering all of the students questions. The Cabin Crew also gave valuable advice on interview preparation and how to get through an assessment day successfully.

On behalf of William Angliss Institute and all students involved, we would like to thank Jetstar and the entire Cabin Crew for looking after us and answering our queries.

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A Day with Cruise Passengers.

Melbourne can be a busy destination at any time, but the movement of 1800 passengers from the Cruise Ship, Costa Delizosa, taking up the offer of complimentary tours of the city, AOT called in reinforcements from Tourism Students  to assist with the movements of these passengers.

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Receiving their Certificates from Stuart Christelow, Program Leader Tourism and Travel.


Client Relations. Tourism Product Launch

Want to know where to eat, what music venues play your type of gigs, where to hire sporting equipment, and take a self guided tour of Aboriginal sites in St Kilda, all this has been captured and developed for Apps by Diploma Tourism Students. The design, content and development of an App has been part of classwork to provide tourism services to tourists visiting St Kilda.

Appetite, show cases a variety of eateries, with something for everyone’s beuget.





Beatz, lets you choose the music venue best suited to your taste.



“Chasing the Fun with H2O” showed a variety of activities available to the visitor who likes the challenge of the many water based activities of St Kilda.





And what about some more information focusing on “St Kilda by Night” with facilities  to pre-register and pay with alerts to coming events.



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St Kilda Sports Club, something from bowling, Cycle Rickshaws, Sky Diving to the adrenaline filled Kite Boarding.

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The wining Traveller…

Today the Wine Tourism students show cased white and red wines from all over the world and Travel got involved. We tasted wine from South Australia, Tasmania and Travel’s favourite – Chile.


Well done to all the Wine Tourism students!



Up close with the Marketing Team at Melbourne Sea Life Aquarium

The Advanced Diploma of Tourism student’s enjoyed a superb presentation from the Marketing team from Melbourne Sea Life plus a guided tour that included a behind the scenes look at the operational side of the Aquarium.

Melbourne Sea Life - Group Shot - Marketing Team

 The Education Supervisor Cheryl Laks organised the Marketing manager Sofie and PR Executive Katharyn Polan to talk about the range of marketing activities undertaken to generate customer awareness and visitation at the Aquarium. Cheryl highlighted the importance of the customer experience for all visitors.

Melb Star - Cheryl Talk Customer Service

The Melbourne Sea Life Aquarium Marketing session provided a very unique experience to understand the use of public relations in marketing a Tourism attraction.

Melb Sea Life - Under Eel

This week in Travel…

This week the travel students are gearing up for the end of semester consultations!

The aim of the travel consultation is to get the students ready for industry. The expectation is that the travel students will complete a full travel consultation from the initial meet and greet, getting to know their client and their holidays needs, quoting their clients holiday and then presenting the quote back their client.

The students are now in full travel agent mode. Researching their destinations… Reviewing the full sales process… And next week – a mock consultation with me! From this consultation, the travel students will be given the opportunity to show off their destination knowledge and to refine their sales skills.


Trainee Graduate – Monique from Helloworld

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My name is Monique, I’m 18 years old and I have been in the travel industry as a travel agent for over a year. In February this year I completed my Certificate III in Travel as a trainee through William Angliss Institute and I am now a fully qualified travel agent.

Since being a travel agent I have been on a familiarisation to Fiji, travelled to Vanuatu with my family, Thailand on a Contiki tour (where the photo of me on an elephant was taken) and some domestic travel within Australia which includes the helloworld Frontliners conference to Adelaide.

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Being a travel agent is never boring! There is always something new to learn because this industry is always changing. Every day you are selling someone a new destination; one minute you’ll be selling a South Pacific cruise then you’ll jump across to another part of the world to sell someone a tour of India!

There’s always something interesting to look forward to whether it’s an in store film night, supplier breakfast, a holiday or famil to pack for, or a competition/incentive to win. The photo of my team and I was for the Qantas Holidays ‘In the Picture’ competition. For this competition we had to take a photo of the team with a Qantas Holidays logo or brochure and the most interesting photo went in the draw to win a set of suitcases. We got very creative for this competition and pretended that we were at the beach so we got busy moving furniture, getting beach props and posing with our tropical Qantas Holidays brochures!! It was a very entertaining afternoon and definitely worth all the hard work because we ended up winning!!

If you’re passionate about travel then I definitely recommend studying to become a travel agent! It’s such a rewarding and exciting job.

Travel Traineeships

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Article by Carlene Harlock – Angliss Travel Traineeship Coordinator

Did you know that the Angliss Travel department also provides training for trainees travel agents who are completing the Certificate III in Travel while working?

A traineeship is similar to an apprenticeship and is established when an employer contacts WAI, asking us to provide training for a new employee who does not have a travel industry qualification.  The trainee undertakes training and assessment tasks through Moodle and is also assessed when visited in the workplace by a WAI trainer.Continue reading

Moce and Vinaka Fiji!

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On Friday (15th May), Travel 'gave back' and had to the opportunity to participate on the Shangri-La Fijian's Community Outreach Program where they visited the Cuvu District Primary School. Travel was hosted by Shangri-La Management and the Principal of Cuvu District Primary and were brought around the school to have a look at the classrooms and the facilities of the school. Travel also left donations of school supplies for the children.Continue reading

Sustainable Tour of New Zealand 20 April to 1st of May 2015

Eleven tourism students from our Diploma and Advanced Diploma programs and teacher John O’Donnell ventured from Wellington to the South island via the inter-islandander ferry and discovered the delight of the picturesque Queen Charlotte Sound. The twelve day journey into discovering the sustainable world of tourism in NZ had begun. This included a wide range of sustainable low impact activities:

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Continue reading