William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

Features ‘tell’ and benefits ‘sell’…!

This week in Travel, the students completed their practice sales consultations with me and WELL DONE to the travel students.

With brochures, sales scripts and questions at the ready – the travel students were in full travel agent mode! At the end of the sales consultations, they received feedback from me on their strengths and where they can improve for next time. This consultation was aimed at presenting and getting information from me about my holiday needs, wants and expectations. Now they will use CCT (Cross Check Travel) to produce my quote and I’m very keen to see what travel products they have picked for me!

The students will meet with me again next Thursday as a follow up to present their quotes to me. With sales consultations completed throughout the semester, this will be the last opportunity for the students to practice and receive feedback before their real consultations with industry in 2 weeks time.


Fiji travel reflection by Steph Foster

“As part of our Certificate III in Travel here at William Angliss, we got the opportunity to go to Fiji for a week for an educational trip. We did hotel inspections in some of, if not, Fiji’s finest resorts and accommodation facilities as well as had a few days off to look around our hotel and spend some time by the pool and beach. Continue reading

Tour Guides are out and about.


Tour Guide Students being “welcomed” by Ben during Heritage Walk at RBG.


 Lorena demonstrating Sustainable Practice at Docklands Park.



Tour Guiding students discovered with Carlos  some great places for entertainment at South Bank while Tamara showed some examples of “Sneaky Art” and how this is very much part of Melbourne’s Arts Culture.

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Charlene took us back in time to showcase some of St Kilda’s “entertainment hot spots” of the 20th Century, including the gracious old lady of theatre ” The Palais.”

while Macarena showed us how to live sustain-ably in St Kilda.

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Jade and Mandy took us to Fitzroy, Jade showing us the best of Street Art in the area.

DSCN1122 DSCN1104 DSCN1110 Mandy then showed us some of the oldest “watering holes” in Fitzroy, finishing with a beer tasting at Little Creatures.

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…And the winner is Sydney!

Article by Steve Markotis – Aviation Teacher

On Wednesday the 20th of May 2015, the Certificate III in Aviation (Flight Operations) students went on their second Inflight Excursion to Sydney on Jetstar Flight JQ 510.

The day was filled with excitement and adventure! Students completed a tour of the Virgin Australia, Qantas, Jetstar and Tiger Air terminals.  This also included the International Transit Lounges. All students were in amazement at how big and wonderful Sydney Airport is.

During both flights, Jetstar Cabin Crew were more than happy to speak to the William Angliss Students, answering all of the students questions. The Cabin Crew also gave valuable advice on interview preparation and how to get through an assessment day successfully.

On behalf of William Angliss Institute and all students involved, we would like to thank Jetstar and the entire Cabin Crew for looking after us and answering our queries.

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A Day with Cruise Passengers.

Melbourne can be a busy destination at any time, but the movement of 1800 passengers from the Cruise Ship, Costa Delizosa, taking up the offer of complimentary tours of the city, AOT called in reinforcements from Tourism Students  to assist with the movements of these passengers.

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Receiving their Certificates from Stuart Christelow, Program Leader Tourism and Travel.


Client Relations. Tourism Product Launch

Want to know where to eat, what music venues play your type of gigs, where to hire sporting equipment, and take a self guided tour of Aboriginal sites in St Kilda, all this has been captured and developed for Apps by Diploma Tourism Students. The design, content and development of an App has been part of classwork to provide tourism services to tourists visiting St Kilda.

Appetite, show cases a variety of eateries, with something for everyone’s beuget.





Beatz, lets you choose the music venue best suited to your taste.



“Chasing the Fun with H2O” showed a variety of activities available to the visitor who likes the challenge of the many water based activities of St Kilda.





And what about some more information focusing on “St Kilda by Night” with facilities  to pre-register and pay with alerts to coming events.



More Music





St Kilda Sports Club, something from bowling, Cycle Rickshaws, Sky Diving to the adrenaline filled Kite Boarding.

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The wining Traveller…

Today the Wine Tourism students show cased white and red wines from all over the world and Travel got involved. We tasted wine from South Australia, Tasmania and Travel’s favourite – Chile.


Well done to all the Wine Tourism students!



Up close with the Marketing Team at Melbourne Sea Life Aquarium

The Advanced Diploma of Tourism student’s enjoyed a superb presentation from the Marketing team from Melbourne Sea Life plus a guided tour that included a behind the scenes look at the operational side of the Aquarium.

Melbourne Sea Life - Group Shot - Marketing Team

 The Education Supervisor Cheryl Laks organised the Marketing manager Sofie and PR Executive Katharyn Polan to talk about the range of marketing activities undertaken to generate customer awareness and visitation at the Aquarium. Cheryl highlighted the importance of the customer experience for all visitors.

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The Melbourne Sea Life Aquarium Marketing session provided a very unique experience to understand the use of public relations in marketing a Tourism attraction.

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This week in Travel…

This week the travel students are gearing up for the end of semester consultations!

The aim of the travel consultation is to get the students ready for industry. The expectation is that the travel students will complete a full travel consultation from the initial meet and greet, getting to know their client and their holidays needs, quoting their clients holiday and then presenting the quote back their client.

The students are now in full travel agent mode. Researching their destinations… Reviewing the full sales process… And next week – a mock consultation with me! From this consultation, the travel students will be given the opportunity to show off their destination knowledge and to refine their sales skills.