Michelle Brown, owner-operator of Melbourne By Bike city tours, met our students to explain the OH&S issues that affect her business on a daily basis.
Michelle ran the tour guiding students through a comprehensive OH&S session that included waiver forms, emergency contacts, incident report forms as well as clear instructions given to clients. This includes traffic laws to be obeyed according to Victorian law as well as hand signals to observe whilst navigating the city traffic.
When the ‘real clients’ arrived, the tour guiding students were able to see first-hand how rapport was made before the mandatory OH&S session commenced.
On behalf of all students, I would like to thank Michelle for her enthusiasm and her amazing knowledge!