Our tourism students went on 3 site visits, known as ‘famils’, to gain product knowledge. On our list were the St. Jerome’s Hotel, known for its luxury urban camping. It has 20 luxurious tents on the rooftop of Melbourne Central and despite the 38 degrees outside, they felt very comfortable as they are air-conditioned. Luke gave us a comprehensive tour to talk about the amenities and services on offer.
Next was the Swanston “Grand Mercure” hotel; a 4.5 star hotel on Swanston Street located next to the 3 star Swanston Hotel. Geoff and Nick kindly showed us some rooms to explain the differences in standards, occupancy in relation to events, different target audiences, Accor loyalty programs, graduate traineeships, etc. They took us on a great tour of the two hotels and shared some very good tips about their careers in tourism and hospitality and assets they look for in new recruits.
We also visited the Greenhouse Backpackers in Flinders Lane. Geoff is obviously very passionate about running his backpackers and was a great source of knowledge. Students had the opportunity to speak to travel staff to talk about selling techniques and visit all the amenities, including the rooftop garden.
The famils were a great way to learn about different accommodation options in Melbourne.
On behalf of our students, I would like to thank all our speakers to take the time to share their knowledge and open their properties!