William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

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Farewell from Travel and Aviation!

And to all – that’s a wrap for 2015!

It’s been a massive year with the introduction of Aviation and welcoming Steve, Michelle and Louise – our wonderful Aviation Trainers to Travel having 2 wonderful groups where students are already in industry.

We look forward to what 2016 will bring with an awesome curriculum and meeting all future Aviation and Travel students next semester.

Wishing you all a safe and happy Christmas and watch this space in 2016!

Catchas all later! :)

Book ’em Danno!

This week the Travel students finished off their practice travel consultations with me. They presented their quotes with pricing and explanations of products they’d selected for my holiday. It was great to see the delivery of their quote and what the students prepared for me, now I just want to go away! 😛

I gave each student a different travel scenario, so not one consultation was the same. The students received feedback from me on their follow up consultations that can be applied next week when they do the real thing!

Each travel student will get a client and the expectation is that they complete the travel sales process, as well as providing excellent customer service and product knowledge.

Well done to the Travel Semester 2 students and good luck next week for your consultations!

I bet you have the Hawaii Five-0 theme song in your head now right?

Vanuatu Earthquake

There are reports of an earthquake in Vanuatu this morning, but we are pleased to report that our group of travellers are all safe and well.  They are in the Port Vila area and did not feel it, although a couple of students did think there breakfast table was shaking a little bit.

Yes, they are all safe and sound!

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Tourism Industry Exchange at Zinc

The students visited the Tourism Industry Exchange at Zinc on the first day of spring.  This event was organised by Destination Melbourne and was aimed at tourism personnel and students to update their product knowledge from operators and tourism destinations across the state. This exchange also allowed students to network with prospective tourism businesses and industry representatives.  A great event, now in its 7th year.

Features ‘tell’ and benefits ‘sell’…!

This week in Travel, the students completed their practice sales consultations with me and WELL DONE to the travel students.

With brochures, sales scripts and questions at the ready – the travel students were in full travel agent mode! At the end of the sales consultations, they received feedback from me on their strengths and where they can improve for next time. This consultation was aimed at presenting and getting information from me about my holiday needs, wants and expectations. Now they will use CCT (Cross Check Travel) to produce my quote and I’m very keen to see what travel products they have picked for me!

The students will meet with me again next Thursday as a follow up to present their quotes to me. With sales consultations completed throughout the semester, this will be the last opportunity for the students to practice and receive feedback before their real consultations with industry in 2 weeks time.