William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

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Travel

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Change the way that people see the world…

Last Thursday Travel welcomed Patrick the Senior Business Development Manager from the Intrepid Group.

Patrick covered his journey through the travel industry, skills needed to join the travel industry, the Intrepid brand, unique selling points, upcoming destinations and then trained the students on the Asia tours offered by the Intrepid group.

It was an interactive and fun session where Patrick used a quiz, his personal travel stories and videos to inform, educate and inspire the students. No doubt that this training session will help the students sell the Asia product to their passengers in the future.

Thank you Patrick for your time and support this semester!

 

Dude… Where’s my car?

Everyone knows that car hire is an excellent way to travel and to see and discover new places! So yesterday, Travel welcomed Scott and Anna from Europcar.

Scott and Anna spoke to the students about their extensive network, their brand, products and about the Management Development Traineeship program that is being offered to William Angliss students. The partnership with Europcar started this semester and will be an ongoing opportunity offered to the travel and tourism students.

Thank you Scott and Anna for your time, support, Europcar pens and stress cars!

 

Welcome Christine and Grace…!

William Angliss is currently hosting our annual group of Chinese teaching professionals and Travel is pleased to welcome Christine and Grace from Zhongshan Polytechnic in China.

Christine and Grace joined us yesterday for International Destinations. During the class they observed our delivery and content, our learning environment and they also got to sit in on an industry presentation given by Europcar.

Again we welcome Christine and Grace to Melbourne and we hope that you enjoy your stay!

All aboard Rail Plus…

We ended yesterday’s International Destinations class with a visit from James, Inside Sales Executive for Rail Plus Australasia.

James covered the Rail Plus brand, the target market and the European rail network and product. James also did a time and price comparison between flying and taking the trains around Europe and the UK.

He also highlighted the importance of providing exceptional customer service and being part of the the clients holiday experience.

Thanks James for your time and humour! I know that the students will use this knowledge when they are out in industry selling rail.

“Mauritius was made first and then heaven…” – Mark Twain

Yesterday Travel welcomed Brian, Business Development Manager from Air Mauritius.

Brian trained the students on the Air Mauritius product. Going through the airline fleet, on board services and also covered Mauritius as a destination.

When asked about the ‘must have’ skills of a travel consultant, Brian stressed that getting to know your customers needs and wants and excellent product knowledge is vital!

Thank you Brian for your time, USBs and the chocolates! I know that through your training session, the students will be selling and recommending Air Mauritius with confidence.

“So what brings you into our travel agency today…?”

Over the past 2 weeks the travel students have completed their first one on one travel sales consultations with me. I played ‘passenger’ and the task was to listen to my holiday needs, wants and expectations and to come up with a destination and a packaged quote for me. This is a practical way for the students to exhibit what they have learnt throughout their semester and for me to give them feedback on their strengths and where improvement is needed.

After their initial sales consults, the next 2 weeks will be the students presenting their packaged quotes to me and I will give them feedback on their follow up consultations.

Travel turns Japanese!

Yesterday Clement (Wholesale Manager) from JTB came in to talk to the students about the JTB brand and their products.

Clement stressed the importance of the following; having a passion for what you are selling, exceptional product knowledge, managing the customers expectations and providing excellent customer service to your clients.

After Clement finished explaining the JTB brand, market and products, he finished the session by training the students on Japan. The students took notes about what to see, where to go, what to do, where to stay in Japan and took on all of Clement’s recommendations.

Thank you Clement for coming in to talk to our travel students!

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Words from our Travel Coordinator…

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Our Travel Coordinator, George posted this via the WAI-APTC Travel & Hospitality Professionals’ page on Facebook:

I would like to thank all the crew from APTC for providing us with a wonderful week which I hope many of my students won’t forget. From the moment we arrived your warm welcome and smile was the start of a great week. Your arrangements throughout the week was first class, and professionally handled and you were all a credit to yourselves and APTC. Thank you for everything you did, you can all be proud of your achievements, and I wish you all the very best when you finish your course and good luck for where ever it may lead you. You all have so much to give the Tourism Industry and I know you will all do well. I look forward to catching up with all of you over the years in my travels, when you are all in industry. Thank you and Good Luck to you all.

– George Vajda, Coordinator – Travel & Aviation, William Angliss Institute

© All photos by Dan Siriman, 2015

Farewell from Paradise…

On Saturday, the students enjoyed lunch at Eton Beach and then it was off to the Blue Lagoon!

Yesterday the students got to experience a church service with the rest of the day free to enjoy their last day in Port Vila…

This morning the students departed Port Vila at 7am. With a day of travel ahead, I wish the students safe travels back to Melbourne. Oh and to greet you all will be a glorious 17oc afternoon with rain! 😛

Can’t wait to hear about your trip on Wednesday…

Thank you again to all our industry partners and APTC for looking after our students while away in Vanuatu! 🙂