William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

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Travel

So, where the bl**dy hell are yah?

Today the Travel Students started putting theory in to practice!

Each student was allocated a group and on went their travel agent hats… The destination; New South Wales. The task requires the students to pick, recommend and sell travel products and services to their Clients.

With pens, brochures and supplier websites at the ready, they will put an itinerary together and present it back to the class later on this afternoon!

Welcome to our Semester 2 Travel Students…

The Semester 2 Travel Students have hit the ground running! With Galileo completed, they have started Sales, Fares, Australian Destinations and they are busy putting together their travel presentations for next week. The topic – their Travel Bucket Lists!

And today their t-shirts came…

Stay tuned as we bring you the latest news from Travel!

 

Vietnam… What an amazing country!

With everyone back from Vietnam, have a read of Louie’s study trip reflection:

“Wow!! Where do I begin? Vietnam. What an amazing country. From the hustle and bustle of city life in Hanoi through to the rolling rice fields of Hanoi’s local villages or the majestic Ha Long Bay. This will be an experience I will never forget.

There was never a dull moment on this trip as we on the go from day 2 where we took an orientation walk through the city of Hanoi. Crossing the roads was quite an experience as cars and bikes would not stop for you but instead just move around you as we were crossing the road. This actually blew me away as there is no chance of this happening here in Melbourne. The food while in Vietnam was just divine. It did not stop coming! I suppose it helped having a local guide who knew where to take us.

Days 3 and 4 were spent travelling to and cruising on Ha Long Bay. A truly amazing place where we dined and relaxed on the water of the Bay. Climbing the steps up one of the limestone karsts was painful yet at the same time I was grateful I did it as the views from up there were simply spectacular. Being on the Junk Boat overnight was everything I expected it to be. Another great experience and highlight.

Day 5 was mainly spent with a 3 hr bicycle ride through Hanoi streets, local villages, rice paddies, over a freeway. Yes, that’s right we crossed a freeway. Only in Vietnam. Even though initially I thought were being punished for something we did wrong (ha ha) this had to be one of the highlights of the Trip. I got to soak up some of the real Vietnam and highly recommend this activity to anyone travelling to Vietnam.

Day 6 which was our last was spent on Cyclo through the streets of Hanoi on our way to breakfast and a chance meeting with Mr. Jimmy Pham. A true gentleman and inspiration!

For the reasons stated above and due to the fact it was a well organised trip, Vietnam will always hold a special place in my heart. I Absolutely loved it!”

Louie D, Tourism and Travel Student

Travel and Tourism say Hello from Hanoi!

Well I hope that you haven’t missed us too much?!? From what we hear, Melbourne is freezing… So just to rub it in, it’s warm here in Hanoi and we’re having a blast!

We have been busy seeing the sights and exploring Hanoi and Ha Long Bay. The students are eating local food, picking up the local language, learning how to cross the street and they are even getting the hang of haggling!

So far for many, the highlight has been Ha Long Bay. We cruised, swan, ate, hiked, caved and karaoke’ed the night away. The bus ride back to Hanoi was a quiet one…

Our guide Thang has been awesome and very informative. Also showing us the best hangouts, the best buys and answering every question we have.

I will leave you now as we are off to have lunch at a local eatery where many will try Pho for lunch and then with a couple of hours to digest – we’re off on a 18km bike ride around Hanoi!

Good morning Vietnam!

With the briefing completed today and documents handed out – 25 Travel and Tourism students, Corinne and Myself are off to Vietnam this Sunday! (Good bye to the Melbourne’s cold weather for a week…)

With G Adventures help, we are heading to Hanoi and Ha Long Bay! A city of Parisian charm and grace with an Asian edge, Hanoi is an enthralling blend of East and West and a rising star in Southeast Asia. Vietnam’s capital has much to explore – museums, parks, history, and culture abound. Then we visit stunning Halong Bay and overnight on a junk boat (a traditional Asian vessel) while cruising among the bay’s 3,000 islands that rise dramatically from the emerald waters.

We are all very excited to be away for a week to experience a culture and destination very different from the one we call home.

So watch this space because the next time we blog, we’ll be live from Vietnam…

The Travel students out and about in Melbourne!

Last week Travel got a tour of the Melbourne Visitor Centre to have a look at how the Centre was run, the types of people who use the services and the different resources available to anyone traveller around Victoria. After their visit, we completed a site inspection at the Oaks on Market Street where Elleney, Michelle and Andrew from the Sales and Marketing Department showed them around the hotel. After the room inspections, the were brought to the Board Room to go through their Customer Service policy and explained how exceptional customer service and guest loyalty is a must in the travel and accommodation industry!

Today the students completed Part A of their Customer Service and Communication assessment with a visit to Melbourne Airport. They were asked to watch airline staff, the check in processes, the arrival and departure of domestic passengers and they also had to talk and interact with passengers coming in to Melbourne. As well as observing what happens at Melbourne Airport, it was a good way for the students to increase their product knowledge about the Airport so that in the future, they can answer questions that their clients may have.

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Stars and stripes forever…

Yesterday Travel got a visit from Qantas Holidays and Contiki with the USA being the flavour of the day.

Annette from Qantas Holidays covered all the brands and the target markets under HelloWorld Limited Wholesale. Disneyland was the main topic covered, where the selling points and itineraries were explained. Annette also went through her travel career telling the students about important skills needed in travel and employment opportunities with Wholesale.

In the afternoon, Amy from Contiki came in and covered the Travel Corporation brand. Amy went through the different travel styles, passenger types and using her experience and videos from their American Sales Representative, she kept the students entertained while training them on the Contiki product. With travel styles for everyone, Amy covered the points of difference making the tours easier to sell to a youth traveller.

Thank you again to Annette and Amy for your effort and time! We look forward to seeing you soon again…

Travel so far…

Our Semester 1 2016 group has been very busy over the past couple of weeks…

They have now covered 2 CRS systems (Galileo and Amadeus), Fares and Australian Destinations. Cross Check Travel, Sales, International Destinations and Customer Service and Communications are next on the list!

The students have been exposed to the travel industry with site visits to the Spirit of Tasmania and Air Tickets. While we have had industry experts have come in from Sportsnet Holidays, Flight Centre and the Young Tourism Network to chat to the students about their businesses and brand, career prospects, tips when applying for jobs and important skills needed in the travel industry.

We are looking forward to the next couple of weeks with more excursions and guest speakers, hands on classroom activities and our trip to Vietnam!

What this space was we continue to update you all on what’s happening in Travel…

Famils to 3 different hotel types in CBD

Our tourism students went on 3 site visits, known as ‘famils’, to gain product knowledge. On our list were the St. Jerome’s Hotel, known for its luxury urban camping.  It has 20 luxurious tents on the rooftop of Melbourne Central and despite the 38 degrees outside, they felt very comfortable as they are air-conditioned.  Luke gave us a comprehensive tour to talk about the amenities and services on offer.

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Change the way that people see the world…

Last Thursday Travel welcomed Patrick the Senior Business Development Manager from the Intrepid Group.

Patrick covered his journey through the travel industry, skills needed to join the travel industry, the Intrepid brand, unique selling points, upcoming destinations and then trained the students on the Asia tours offered by the Intrepid group.

It was an interactive and fun session where Patrick used a quiz, his personal travel stories and videos to inform, educate and inspire the students. No doubt that this training session will help the students sell the Asia product to their passengers in the future.

Thank you Patrick for your time and support this semester!