William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

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Tourism

How to get to know Melbourne as a local!

Being a tour guide is so much fun, yet very demanding. To get to know your town inside out is easier said than done. It requires lots of research, eye for detail and bucket loads of enthusiasm.

It is easy to get to know the well-established tourism attractions in town but how do you get to know the ‘nooks and crannies’ that make up the real Melbourne? What does  our city stand for and how to relay that message within a 4 hour city tour?

Here is what the stage I tour guiding students have discovered the last 2 weeks:

330 Collins Street

  • 333 Collins Street, the Old Commercial Bank of Australia is a pearl!  Here at the bank’s impressive domed entrance built during the land crash of the early 1890s.  They saw the scratches on the tellers’ benches where the gold was handed over… Those were the times!
One of the original fire look out towers in Melbourne, now hidden within 330 Collins Street. Very privileged to be able to go behind the scenes!
They were lucky enough to go behind the scenes to discover one of the original look -out towers (for fires) in Melbourne.  Thank you Paul!

7000 names of people arriving in Australia...

  • The Immigration Museum garden with its 7000 names of “new Europeans” as the newly arrived Europeans were called who arrived during the 10 pound policy.

by Sydney-born Yvette Vexta

  • Degraves Street beautiful art by Sydney-born artist Yvette Vexta. Modern Melbourne is a mixture of food, coffee, quirky shops, fashion and arts.

 

Central Place

  • Young and Jackson’s Pub to get the full story of Chloe, painted in the 1870s by the French painter Lefebvre.  Can you imagine the outrage it caused in Victorian Melbourne???  How did she die?

Famous Chloe by French painter Lefebre

  • The story behind the Rialto :   It shows a time when Marvellous Melbourne was the richest city in the world based on income per person…  It has a hydraulic lift and some remnants of the U turn shaped cobbled-stoned road in and out of the building to deliver wheat and wool for the docks. Incredible to think that this elaborate facade hid a storage place!

Rialtohydraulic pump at Rialto Woodshedsrara.. which book to pull to get in ?? get to know Melbourne as a Melbournian

  • You have to be able to give your client’s advice on where to eat and drink… find them a non touristy and quirky location such as ‘State of Grace’… Just find the correct book to pull out of the wall to enter…

Melbourne Central Seiko clock IMAG0557

  • You have to know the different aspects of each attraction to suit a large variety of clients: the commercial side (fob style Seiko watch) at Melbourne central and the more historical Shot Tower Museum within the shot tower.

 

So you see, being a guide is anything but boring!

 

Birgitta March

The China Tour was Awesome & Hot

China Study Tour - HK Hotel July 16

The China Study Tour July 2016 provided an amazing opportunity to visit three major Chinese cities – Hong Kong, Shanghai and Beijing with seven tourism and event students.

Our accommodation at the Harbour Plaza Hotel Hong Kong was magnificent. The location was perfect and very convenient with a short bus trip to Kowloon and to the local metro train station. All rooms had superb views to Victoria Harbour and the huge buffet breakfast was a great start to the day. A highlight of our stay was a Hotel Tour and Talk by the Assisting Front Office Manager Alan Leung

China Study 16 HK Disney

Hong Kong Disneyland was an action packed day to enjoy all the Disney characters, rides and shows.

China Study 16 Disney Character

China Study 16 - HK Harbour

 Four days in Hong Kong experiencing the shopping, local Chinese food and key attractions including the Peak, Star Ferry, Disneyland plus a trip to the History Museum was a great first leg of our fourteen day tour.

China Study 16 - Bund

Shanghai was eye opening with its massive urban landscapes and phenomenal city views.

China Study 16 Yuen Gardens

In Shanghai our tours included visits to Yuen Gardens, Jade Buddha, the Shanghai Art Museum and the Shanghai Convention Centre plus the Oriental Hotel on the Bund.

China Tour - Tour Guide 16China Tour - Good Group 16

The temperatures during our stay in Shanghai was sizzling hot with over 40 degrees and high humidity. Our accommodation at the Sofitel Hotel was at the heart of the best shopping along Nanjing Road.

China Study 16 -Group Shanghai Mouth

Shanghai has lots to see and experience.

China Study 16 Group - Forbidden

The real highlight of the China Tour was Beijing and all the World Heritage sites of the Forbidden City, the Summer Palace and the spectacular Great Wall of China.

China Study 16 Great Wall - Evvents

China Study 16 Great Wall

The China Study Tour was trully amazing

China Study 16 On Tour

China Study 16 Group - Forbidden China Study Tour - July 16 Forbidden City

China Tour 16 - Forbidden City

Aboriginal Heritage Walk & site visit to the Stamford Plaza… another busy week for the tour guiding students!

The tour guides had a busy week visiting the Stamford Plaza on Little Collins Street to discuss how they deal with arriving and departing tour groups incl. OH&S issues.  Students were shown the various facilities and some rooms.  Thank you to all the staff involved!

Stamford Plaza Famil_Aug16

They also joined the Aboriginal Heritage Walk of the Royal Botanical Gardens where Ben shared his wealth of knowledge regarding various uses of plants and seasons and the importance of sustainability.  But not before the welcome to land through a tanderrum ( smoking ceremony using Cherry Ballart (Ballee), Red River Gum (Biel) and Silver Wattle (Muyan)).

Tanderrum_RBG

Students were able to gain invaluable product knowledge and see the importance of structuring tour commentaries through the use of introduction of a common theme, delivering in big chunks, using interpretation and props, just to name a few tools. Another successful outing.

Ben, Botanical Gardens Melbourne
Ben, indigenous TG at the Royal Botanical Gardens Melbourne, with the language / clan map showcasing how multi-cultural Australia has always been…

 

Birgitta March

Visit to Tullamarine Airport by tour guiding students

Visit to Tullamarine Airport

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Departing from the newly refurbished and automated Skybus terminal, the budding tour guides visited  Tullamarine airport to understand the process of meeting and greeting pax and organising group departures.

Skybus check in

Qantas groups was extremely helpful in explaining the process for groups and so was the Qantas staff regarding checking in FITs through automated check-in kiosks.

QF group counter with Mark

Students also met with visitor information staff to discuss their services on offer.

They looked at all the differences for checking in pax domestically at different airlines as well as internationally, the various airport facilities, waiting bays for various forms of transport, etc.

Another informative outing.

 

Birgitta March

Apps of St Kilda

VegRestaurantsThis term, the diploma students wrote their own tourism apps for St Kilda, focusing on a theme of their choice including vegan and vegetarian restaurants, sports, history, animals, sustainability, photography, arts, desserts and coffee places of St Kilda.  The students could use a variety of different platforms.

Students’ apps had offline maps, links to the respective stakeholders and other service providers such as transport and weather, clear instructions as to how to use the app and OH&S instructions, route maps, a feedback form and survey page. 
GreenguideAPP    Sportsapp_supplierscakes_stKilda
      coffee spots ST kildaanimals_stKilda

   IMAG0443IMAG0496 (3)   IMAG0446_BURST002

We were able to present some of these apps to the Tourism Team from Port Phillip Council, St Kilda.  Their response was very positive in terms of inclusions and profession layout.


IMAG0470 (1)
     IMAG0472 (2)

Very happy with the outcomes !

Birgitta March

Walking tours of Melbourne

The last few weeks, the tourguiding students presented their own themed walks of Melbourne.  These included:

  • Lanes and ArcadesIMAG0265 (2)      IMAG0268
  • Gothic architectureIMAG0272  IMG_20160321_160214 (2)& transportation IMAG0278
  • The Yarra river and the bridges IMAG0285 & ghost tours of MelbourneIMAG0287
  • Arts in Melbourne & St Kilda IMAG0489 
  • The Royal Botanical GardensIMAG0186 IMAG0458 (2)
  • ChinatownIMAG0437 & theatres of MelbourneIMAG0440
  • High Tea traditions IMAG0442 & iconic buildings of Melbourne IMAG0465
  • CBD & Docklands artworksIMAG0488
  • Sustainability of St KildaIMAG0456  & Carlton Gardens IMAG0164

The students had to research 3 attractions in depth, write a tourplan and deliver the information in a 30-40 time frame.  Their tour management skills and presentation skills were evaluated as was the content.   It was amazing to see the transformation within 6 months… Very pleased with the outcome!

Tourguiding students are either Cert III students (some going on to do their Diploma) or diploma students taking this unit as an elective.   Looking forward to the new term!

              

Vietnam… What an amazing country!

With everyone back from Vietnam, have a read of Louie’s study trip reflection:

“Wow!! Where do I begin? Vietnam. What an amazing country. From the hustle and bustle of city life in Hanoi through to the rolling rice fields of Hanoi’s local villages or the majestic Ha Long Bay. This will be an experience I will never forget.

There was never a dull moment on this trip as we on the go from day 2 where we took an orientation walk through the city of Hanoi. Crossing the roads was quite an experience as cars and bikes would not stop for you but instead just move around you as we were crossing the road. This actually blew me away as there is no chance of this happening here in Melbourne. The food while in Vietnam was just divine. It did not stop coming! I suppose it helped having a local guide who knew where to take us.

Days 3 and 4 were spent travelling to and cruising on Ha Long Bay. A truly amazing place where we dined and relaxed on the water of the Bay. Climbing the steps up one of the limestone karsts was painful yet at the same time I was grateful I did it as the views from up there were simply spectacular. Being on the Junk Boat overnight was everything I expected it to be. Another great experience and highlight.

Day 5 was mainly spent with a 3 hr bicycle ride through Hanoi streets, local villages, rice paddies, over a freeway. Yes, that’s right we crossed a freeway. Only in Vietnam. Even though initially I thought were being punished for something we did wrong (ha ha) this had to be one of the highlights of the Trip. I got to soak up some of the real Vietnam and highly recommend this activity to anyone travelling to Vietnam.

Day 6 which was our last was spent on Cyclo through the streets of Hanoi on our way to breakfast and a chance meeting with Mr. Jimmy Pham. A true gentleman and inspiration!

For the reasons stated above and due to the fact it was a well organised trip, Vietnam will always hold a special place in my heart. I Absolutely loved it!”

Louie D, Tourism and Travel Student

Travel and Tourism say Hello from Hanoi!

Well I hope that you haven’t missed us too much?!? From what we hear, Melbourne is freezing… So just to rub it in, it’s warm here in Hanoi and we’re having a blast!

We have been busy seeing the sights and exploring Hanoi and Ha Long Bay. The students are eating local food, picking up the local language, learning how to cross the street and they are even getting the hang of haggling!

So far for many, the highlight has been Ha Long Bay. We cruised, swan, ate, hiked, caved and karaoke’ed the night away. The bus ride back to Hanoi was a quiet one…

Our guide Thang has been awesome and very informative. Also showing us the best hangouts, the best buys and answering every question we have.

I will leave you now as we are off to have lunch at a local eatery where many will try Pho for lunch and then with a couple of hours to digest – we’re off on a 18km bike ride around Hanoi!