William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

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Visit to Tullamarine Airport by tour guiding students

Visit to Tullamarine Airport

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Departing from the newly refurbished and automated Skybus terminal, the budding tour guides visited  Tullamarine airport to understand the process of meeting and greeting pax and organising group departures.

Skybus check in

Qantas groups was extremely helpful in explaining the process for groups and so was the Qantas staff regarding checking in FITs through automated check-in kiosks.

QF group counter with Mark

Students also met with visitor information staff to discuss their services on offer.

They looked at all the differences for checking in pax domestically at different airlines as well as internationally, the various airport facilities, waiting bays for various forms of transport, etc.

Another informative outing.

 

Birgitta March

Apps of St Kilda

VegRestaurantsThis term, the diploma students wrote their own tourism apps for St Kilda, focusing on a theme of their choice including vegan and vegetarian restaurants, sports, history, animals, sustainability, photography, arts, desserts and coffee places of St Kilda.  The students could use a variety of different platforms.

Students’ apps had offline maps, links to the respective stakeholders and other service providers such as transport and weather, clear instructions as to how to use the app and OH&S instructions, route maps, a feedback form and survey page. 
GreenguideAPP    Sportsapp_supplierscakes_stKilda
      coffee spots ST kildaanimals_stKilda

   IMAG0443IMAG0496 (3)   IMAG0446_BURST002

We were able to present some of these apps to the Tourism Team from Port Phillip Council, St Kilda.  Their response was very positive in terms of inclusions and profession layout.


IMAG0470 (1)
     IMAG0472 (2)

Very happy with the outcomes !

Birgitta March

Walking tours of Melbourne

The last few weeks, the tourguiding students presented their own themed walks of Melbourne.  These included:

  • Lanes and ArcadesIMAG0265 (2)      IMAG0268
  • Gothic architectureIMAG0272  IMG_20160321_160214 (2)& transportation IMAG0278
  • The Yarra river and the bridges IMAG0285 & ghost tours of MelbourneIMAG0287
  • Arts in Melbourne & St Kilda IMAG0489 
  • The Royal Botanical GardensIMAG0186 IMAG0458 (2)
  • ChinatownIMAG0437 & theatres of MelbourneIMAG0440
  • High Tea traditions IMAG0442 & iconic buildings of Melbourne IMAG0465
  • CBD & Docklands artworksIMAG0488
  • Sustainability of St KildaIMAG0456  & Carlton Gardens IMAG0164

The students had to research 3 attractions in depth, write a tourplan and deliver the information in a 30-40 time frame.  Their tour management skills and presentation skills were evaluated as was the content.   It was amazing to see the transformation within 6 months… Very pleased with the outcome!

Tourguiding students are either Cert III students (some going on to do their Diploma) or diploma students taking this unit as an elective.   Looking forward to the new term!

              

Vietnam… What an amazing country!

With everyone back from Vietnam, have a read of Louie’s study trip reflection:

“Wow!! Where do I begin? Vietnam. What an amazing country. From the hustle and bustle of city life in Hanoi through to the rolling rice fields of Hanoi’s local villages or the majestic Ha Long Bay. This will be an experience I will never forget.

There was never a dull moment on this trip as we on the go from day 2 where we took an orientation walk through the city of Hanoi. Crossing the roads was quite an experience as cars and bikes would not stop for you but instead just move around you as we were crossing the road. This actually blew me away as there is no chance of this happening here in Melbourne. The food while in Vietnam was just divine. It did not stop coming! I suppose it helped having a local guide who knew where to take us.

Days 3 and 4 were spent travelling to and cruising on Ha Long Bay. A truly amazing place where we dined and relaxed on the water of the Bay. Climbing the steps up one of the limestone karsts was painful yet at the same time I was grateful I did it as the views from up there were simply spectacular. Being on the Junk Boat overnight was everything I expected it to be. Another great experience and highlight.

Day 5 was mainly spent with a 3 hr bicycle ride through Hanoi streets, local villages, rice paddies, over a freeway. Yes, that’s right we crossed a freeway. Only in Vietnam. Even though initially I thought were being punished for something we did wrong (ha ha) this had to be one of the highlights of the Trip. I got to soak up some of the real Vietnam and highly recommend this activity to anyone travelling to Vietnam.

Day 6 which was our last was spent on Cyclo through the streets of Hanoi on our way to breakfast and a chance meeting with Mr. Jimmy Pham. A true gentleman and inspiration!

For the reasons stated above and due to the fact it was a well organised trip, Vietnam will always hold a special place in my heart. I Absolutely loved it!”

Louie D, Tourism and Travel Student

Travel and Tourism say Hello from Hanoi!

Well I hope that you haven’t missed us too much?!? From what we hear, Melbourne is freezing… So just to rub it in, it’s warm here in Hanoi and we’re having a blast!

We have been busy seeing the sights and exploring Hanoi and Ha Long Bay. The students are eating local food, picking up the local language, learning how to cross the street and they are even getting the hang of haggling!

So far for many, the highlight has been Ha Long Bay. We cruised, swan, ate, hiked, caved and karaoke’ed the night away. The bus ride back to Hanoi was a quiet one…

Our guide Thang has been awesome and very informative. Also showing us the best hangouts, the best buys and answering every question we have.

I will leave you now as we are off to have lunch at a local eatery where many will try Pho for lunch and then with a couple of hours to digest – we’re off on a 18km bike ride around Hanoi!

Good morning Vietnam!

With the briefing completed today and documents handed out – 25 Travel and Tourism students, Corinne and Myself are off to Vietnam this Sunday! (Good bye to the Melbourne’s cold weather for a week…)

With G Adventures help, we are heading to Hanoi and Ha Long Bay! A city of Parisian charm and grace with an Asian edge, Hanoi is an enthralling blend of East and West and a rising star in Southeast Asia. Vietnam’s capital has much to explore – museums, parks, history, and culture abound. Then we visit stunning Halong Bay and overnight on a junk boat (a traditional Asian vessel) while cruising among the bay’s 3,000 islands that rise dramatically from the emerald waters.

We are all very excited to be away for a week to experience a culture and destination very different from the one we call home.

So watch this space because the next time we blog, we’ll be live from Vietnam…

Carlton Gardens app

This week, the Tourism Diploma students set out on a field trip to the Carlton gardens to analyse the effectiveness of the ‘Royal Exhibition Building and Carlton Gardens Walk’ (MV app).

After a “womenjika” (welcome to the land of the Kulin nation as the tour takes place on the land of the traditional owners), they discovered that the gardens were modelled on the gardens in Versailles. T he 1 hour tour revealed many interesting facts about the gardens and the Royal Exhibition Hall:

  • Design competition won by Melbourne architects Reed & Barnes & built by Mitchell (the father of the famous soprano Dame Nellie Melba)
  • Completed in 1880, it hosted Melbourne’s first International & World exhibitions with 30 nations exhibiting displays of arts, science, trade, commerce, and industry: the 5 key theme.
  • Known as the GREAT HALL
  • 1901: Australia’s first Federal Parliament , before it moved to Canberra in 1927. The first time Australia had its own Federal flag.
  • 1919: site of a hospital during the Influenza/Spanish Flue in Melbourne
  • Many other uses: RAAF training college, ballroom, aquarium, war memorialExhibition hall museum, etc.
  • 2004: Australia’s first building on World Heritage listing.

The app gives some good OH&S information and explains the workings between the audio, written transcript and the map.  Another good tour to analyse whilst writing their own tourism app.

 

HochgurtelFountain