William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

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Tourism

Tourguiding students meet with Stamford Plaza staff

Tour guiding students met with Stamford Plaza staff last week to discuss the practicalities of dealing with incoming and outgoing groups.  Michael, the Head Concierge, was a wealth of information sharing his practical tips in relation to dealing with groups of various backgrounds when arriving or leaving the hotel. Thanks Michael! A great informative session.

Birgitta March

Tourguiding presentations at the beautiful Flagstaff Gardens

Today, the tourguides prepared and delivered a 10 minute presentation of the Flagstaff Gardens using a theme of their choice.  They focused on commentary ‘sections’, verbal communication skills, group cohesion techniques, using props as well as choosing an appropriate and relevant delivery location.

They did a great job!

Tour guiding is all about product knowledge mixed with lots of people skills and practice, practice, practice…

 

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Birgitta March

 

 

Another busy morning for the tour guides!

 

 Today, the tour guides had a visit by the Professional Tour Guiding Association of Australia ( PTGAA)’s president, Jim McInenerny, to talk about the organisation, the need for licensing in Australia, code of conduct as well as public liability insurance. Jim outlined the advantages of becoming a student member for $20/year. A great deal for students. Thanks Jim for a very interesting talk!
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This was followed by an excursion to Bunyip Tours to discuss the logistics of being a driver guide and the legal obligation they have to abide by in terms of OH&S policies. Students were observing dispatches where manifests were used by all the drivers and the need to be flexible was obvious when a passenger fell ill.  Another great practical excursion for all. Thanks Sarah!
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Birgitta March

AROUND THE BAY IN A DAY

The year 1 tourism students went out on a day out around the bay , starting with a guided tour of Queencliff’s fort. The Fort, built in 1860, is located near the entrance of Port Philip Bay and overlooks Point Nepean Park.  An amazing location!  The ferry across to Sorrento brought some excitement as the SAS and police were whizzing around in their black zodiacs to do some training ex the ferry.

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Once in Sorrento, the day tour continued to Eagle Arthurs Seat, the new 16 million chairlift centre in Arthurs’ Seat. 24 quiet and smooth cabins offer amazing views over Port Philip Bay.   Again, a staff member addressed the students to talk about this new, popular attraction.  It was exciting to see a big wedge tail eagle soaring on the thermals.  Once arrived in Frankston, the students had a brief moment to dip their toes in the water before heading off to the next talk with the Manager of Frankston’s Visitor information Centre.   It was interesting to hear about the various options volunteers and staff have when working in the tourism industry and the great initiatives the centre organises.

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This was yet another great day trip for students to gain product knowledge, and observe industry people creating rapport and ‘selling’ their product.

Birgitta & Terri

 

Tour guiding students on a site tour of the MelbourneTown Hall

 Today, the tour guiding students set out on a site tour of the Melbourne Town Hall. They were met by a very experienced guide, Ken, who took them on a 1 hour tour.  The students had to observe the guide in terms of creating rapport, information flow, group cohesion techniques, tailoring information to a specific audience and many other tricks of the trade.

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They were incredibly lucky to explore behind the 9000 pipe organ to understand how this complex instrument works.
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Students got to sit in the Lord Mayor’s chair, hear stories of the planning of Melbourne, the 7 sister cities, the importance of the Melbourne Room, etc. A few students  got very excited about seeing the hon. Mayor in person!
Another great way to prepare themselves to deliver their site tour of choice.
Birgitta March

Welcome to our Cert IV tourguiding students!

3 weeks in and already 3 site visits for the budding tour guide students!

In week 1, the students were shown tips on how to lead pax through the city using a combination of public transportation and walking, what major attractions there are, which delivery spots are better than others and why, and tips about group cohesion and leading multi-cultural groups. As a multi-lingual guide, it is easy to impart that knowledge.

In week 2,  the students started a quiz through the Flagstaff Gardens to increase their product knowledge, followed by a visit to the Historical Society of Victoria. They are a great source of information for tour guides in Victoria!

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In week 3, the students went on a guided tour of our Yarra river (originally known as Birrarung).  The Koorie Heritage Trust guide was observed in terms of his use of props, story telling, creating rapport, product knowledge etc. Rob was a fantastic source of knowledge and we look forward to another tour with them in Semester 2.  The students also visited the Travellers Bridge to evaluate this self-guided site.

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Birgitta March

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Skal International Melbourne

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The long term relationship between William Angliss Institute and Skal International Melbourne has been reignited after a short absence. George Vajda – Program Leader – Tourism, Travel & Resorts joined Skal in November 2015. At the recent 2017 AGM meeting for Skal International Melbourne, George became a committee member for the Melbourne chapter. The other new incoming committee member is Tara Strickland from the Hotel Grand Chancellor Melbourne.Continue reading

A Great Ocean Road Experience

The Advanced Diploma of Tourism students experience a range of tour businesses along the Great Ocean Road that include the Jirralinga Wild Life sanctuary, Narana Indigenous Culture Centre, the National Surf, Museum, Cape Otway Lighthouse, YHA Apollo Bay, Gorge Chocolates and the Apostleway Cheese plus the Visitor Centres.  great-ocean-arch-1024x981

The Overnight tour enables the Tourism students to talk to tour operator about small business development along the Great Ocean Road.

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The Victorian Arts Centre’s “Theatre and exhibitions tour”

The Tour guiding students, stage I, went on a site visit to the Victorian arts centre to observe a site guide’s techniques and gain product knowledge. They toured the 3 different halls spread out over 10 levels whilst listening to facts and figures as well as some funny stories that took place there.

The Arts centre houses an amazing amount of contemporary and indigenous art:

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The glass bead wall in the Amcor Lounge.

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Jeffrey Smart’s “container train in landscape ” painting in the George Fairfax studio.

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Papunya Tula arts tapistry.

 

Birgitta March

Industry visit to discuss OH&S with a tour operator

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The Tour guiding students visited Bunyip Tours to speak to Gerry, their Operations Manager, about the management of driver guides. Driver guides are tour guides who obtain a.o. a light rigid license to guide tourists whilst driving.

Students learned about the legal requirements an operator has to abide by ( seatbelts, first aid kit, hammer to break glass, signage and BFM – Basic fatigue management, etc) and daily routines to follow in terms of bus readiness ( check oil, reflectors, etc) and completing a logbook. They discussed the forms that are in place for accidents and defects.Bunyip_Buschecks_Gerry_Term32016

Bunyip runs 4 different operations each focusing on their niche tours. Driver guides are trained by shadowing another guide and meeting with staff on a regular basis. They have 12 buses covering 10 different tours.

Thanks Gerry!

 

Birgitta March