William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

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Tour Guiding

Industry visit to discuss OH&S with a tour operator

Bunyip_Gerry_term32016

The Tour guiding students visited Bunyip Tours to speak to Gerry, their Operations Manager, about the management of driver guides. Driver guides are tour guides who obtain a.o. a light rigid license to guide tourists whilst driving.

Students learned about the legal requirements an operator has to abide by ( seatbelts, first aid kit, hammer to break glass, signage and BFM – Basic fatigue management, etc) and daily routines to follow in terms of bus readiness ( check oil, reflectors, etc) and completing a logbook. They discussed the forms that are in place for accidents and defects.Bunyip_Buschecks_Gerry_Term32016

Bunyip runs 4 different operations each focusing on their niche tours. Driver guides are trained by shadowing another guide and meeting with staff on a regular basis. They have 12 buses covering 10 different tours.

Thanks Gerry!

 

Birgitta March

How to get to know Melbourne as a local!

Being a tour guide is so much fun, yet very demanding. To get to know your town inside out is easier said than done. It requires lots of research, eye for detail and bucket loads of enthusiasm.

It is easy to get to know the well-established tourism attractions in town but how do you get to know the ‘nooks and crannies’ that make up the real Melbourne? What does  our city stand for and how to relay that message within a 4 hour city tour?

Here is what the stage I tour guiding students have discovered the last 2 weeks:

330 Collins Street

  • 333 Collins Street, the Old Commercial Bank of Australia is a pearl!  Here at the bank’s impressive domed entrance built during the land crash of the early 1890s.  They saw the scratches on the tellers’ benches where the gold was handed over… Those were the times!
One of the original fire look out towers in Melbourne, now hidden within 330 Collins Street. Very privileged to be able to go behind the scenes!
They were lucky enough to go behind the scenes to discover one of the original look -out towers (for fires) in Melbourne.  Thank you Paul!

7000 names of people arriving in Australia...

  • The Immigration Museum garden with its 7000 names of “new Europeans” as the newly arrived Europeans were called who arrived during the 10 pound policy.

by Sydney-born Yvette Vexta

  • Degraves Street beautiful art by Sydney-born artist Yvette Vexta. Modern Melbourne is a mixture of food, coffee, quirky shops, fashion and arts.

 

Central Place

  • Young and Jackson’s Pub to get the full story of Chloe, painted in the 1870s by the French painter Lefebvre.  Can you imagine the outrage it caused in Victorian Melbourne???  How did she die?

Famous Chloe by French painter Lefebre

  • The story behind the Rialto :   It shows a time when Marvellous Melbourne was the richest city in the world based on income per person…  It has a hydraulic lift and some remnants of the U turn shaped cobbled-stoned road in and out of the building to deliver wheat and wool for the docks. Incredible to think that this elaborate facade hid a storage place!

Rialtohydraulic pump at Rialto Woodshedsrara.. which book to pull to get in ?? get to know Melbourne as a Melbournian

  • You have to be able to give your client’s advice on where to eat and drink… find them a non touristy and quirky location such as ‘State of Grace’… Just find the correct book to pull out of the wall to enter…

Melbourne Central Seiko clock IMAG0557

  • You have to know the different aspects of each attraction to suit a large variety of clients: the commercial side (fob style Seiko watch) at Melbourne central and the more historical Shot Tower Museum within the shot tower.

 

So you see, being a guide is anything but boring!

 

Birgitta March

Aboriginal Heritage Walk & site visit to the Stamford Plaza… another busy week for the tour guiding students!

The tour guides had a busy week visiting the Stamford Plaza on Little Collins Street to discuss how they deal with arriving and departing tour groups incl. OH&S issues.  Students were shown the various facilities and some rooms.  Thank you to all the staff involved!

Stamford Plaza Famil_Aug16

They also joined the Aboriginal Heritage Walk of the Royal Botanical Gardens where Ben shared his wealth of knowledge regarding various uses of plants and seasons and the importance of sustainability.  But not before the welcome to land through a tanderrum ( smoking ceremony using Cherry Ballart (Ballee), Red River Gum (Biel) and Silver Wattle (Muyan)).

Tanderrum_RBG

Students were able to gain invaluable product knowledge and see the importance of structuring tour commentaries through the use of introduction of a common theme, delivering in big chunks, using interpretation and props, just to name a few tools. Another successful outing.

Ben, Botanical Gardens Melbourne
Ben, indigenous TG at the Royal Botanical Gardens Melbourne, with the language / clan map showcasing how multi-cultural Australia has always been…

 

Birgitta March

Visit to Tullamarine Airport by tour guiding students

Visit to Tullamarine Airport

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Departing from the newly refurbished and automated Skybus terminal, the budding tour guides visited  Tullamarine airport to understand the process of meeting and greeting pax and organising group departures.

Skybus check in

Qantas groups was extremely helpful in explaining the process for groups and so was the Qantas staff regarding checking in FITs through automated check-in kiosks.

QF group counter with Mark

Students also met with visitor information staff to discuss their services on offer.

They looked at all the differences for checking in pax domestically at different airlines as well as internationally, the various airport facilities, waiting bays for various forms of transport, etc.

Another informative outing.

 

Birgitta March

Walking tours of Melbourne

The last few weeks, the tourguiding students presented their own themed walks of Melbourne.  These included:

  • Lanes and ArcadesIMAG0265 (2)      IMAG0268
  • Gothic architectureIMAG0272  IMG_20160321_160214 (2)& transportation IMAG0278
  • The Yarra river and the bridges IMAG0285 & ghost tours of MelbourneIMAG0287
  • Arts in Melbourne & St Kilda IMAG0489 
  • The Royal Botanical GardensIMAG0186 IMAG0458 (2)
  • ChinatownIMAG0437 & theatres of MelbourneIMAG0440
  • High Tea traditions IMAG0442 & iconic buildings of Melbourne IMAG0465
  • CBD & Docklands artworksIMAG0488
  • Sustainability of St KildaIMAG0456  & Carlton Gardens IMAG0164

The students had to research 3 attractions in depth, write a tourplan and deliver the information in a 30-40 time frame.  Their tour management skills and presentation skills were evaluated as was the content.   It was amazing to see the transformation within 6 months… Very pleased with the outcome!

Tourguiding students are either Cert III students (some going on to do their Diploma) or diploma students taking this unit as an elective.   Looking forward to the new term!

              

Week 14 Tour Guides participate in the Koala Clancy conservation day in the You Yangs

William Angliss tour guiding students participated with Echidna Tours to remove boneseed weed to create a safer environment for Koala Clancy and her siblings in

the You Yangs National Park on Wednesday 25th May. The students also got view and learn about the lives of the very active Koalas under the expert guidance of Janine & Martin our passionate guides and educators from Echidna Walkabout Tours

 

 

YY & KoalaClancy F YY Tree HuggingYY Weeding  You yangs & Echidna Wed

Tour Guides visit to Melbourne airport week 7

Tg Week 7 airport visit 2016

On Wednesday the 6th of April, the William Angliss Certificate III in Guiding class took a visit to Melbourne Airport via the Sky Bus.
Here, students were given the task of exploring the area to discover the arrival and departure areas for both international and domestic flights.
This excursion not only gave the students a great familiarisation of the airport but provided them with useful knowledge on how to properly collect and drop off passengers as future guides in Melbourne.

Kind Regards,

Bianca Gawith

Marvellous Melbourne, or was it Smellbourne?

This week, our budding tour guides set out on the Golden Mile walk to learn about our history and the ‘tricks and hints’ to use to be an effective tour guide.  This audio tour starts at the Immigration Museum where the students listened to the risk management issues associated with walking tours. They learned about Melbourne’s historical periods starting when John Batman, our founder, who started a small village along the banks of the Yarra river.  But did you know the river was then called Bay-ray-rung? A real tongue twister… Walking further, they saw the ornate buildings built with the gold rush money. Melbourne quickly became the fourth largest city in the British Empire. By the 1880s, we had become the”Lady of the South” or “Marvellous Melbourne” because of our incredible rich Victorian and gothic architecture. However we were locally known as Marvellous Smellbourne as sewerage was only connected to Melbournians by 1897… Next time you pass the back of the Rialto building, you may notice a rather tiny sign with that history…

TG class_Term12016

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