William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

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Tourism Students go behind the Scenes at SEALIFE Melbourne

SEALIFE Melbourne is a unique tourism experience that gives visitors a glimpse into the Southern Ocean marine life with lots of interesting displays and interactive adventures. For our Tourism students the SEALIFE education department offers an exciting behind the scenes tour with lots of opportunities to ask questions about customer service, operational management and the marketing strategies that make SEALIFE a must-see tourism attraction for Melbourne visitors.

Tourism units of study on Management, Customer Service and Marketing come to life with famils to SEALIFE Melbourne when students can observe and ask questions plus complete assessment tasks that directly relate to their student experience of a tourism attraction.


Melbourne Visitor Centre is a great starting place for Tourism students

The Melbourne Visitor Centre is a great starting point for Tourism students to develop their knowledge of destination Melbourne and regional Victoria.
Our Certificate of Tourism & Travel Management students are regular visitors to the Federation Square Visitor Centre to learn about Melbourne. This information centre attracts more than 1 million visitors per year and is an excellent place to experience a snapshot of tourism in Melbourne. It also provides our Tourism students with the opportunities to talk to City of Melbourne staff and learn about the importance of visitor services to our exciting Tourism Industry.

Melbourne Star Visit for Diploma of Tourism Students

The Melbourne Star is a must-see tourism experience located in the Docklands providing a 360-degree birds eye view of Melbourne and its surrounding suburbs especially out west across the bay down to the You Yangs.
The Diploma of Tourism & Travel Management were given the opportunity to talk to the Marketing Manager about how the Melbourne Star uses marketing to attract local, interstate and overseas visitors to this iconic Melbourne destination. The opportunity enables our Tourism students to understand the theory learnt in class and to ask questions to the Marketing Manager broadening their knowledge of marketing strategies of tourism.

Melbourne Laneway Tours inspire Tourism Students

Melbourne Laneway tours provide inspiration to our Tourism students to discover one of the most popular destinations for visitors to Melbourne.
Students in the Diploma of Tourism course are given many opportunities to develop their knowledge of Melbourne by discovering the graffiti laneways of Hosier lane close to Federation Square

  • moonlit Fernanda 2017
  • moonlit Maddy 2017
  • nobbies 2017
  • Smiths beach PI Oct 2017

Philip Island tourism trip October 2017

What a wonderful trip to Philip Island we had again this semester… Lots of Spring joeys in the pouches of the gorgeous array of marsupials at Moonlit sanctuary, chicks in the homes of the Little Penguins, and wildlife everywhere. The Vietnam Veterans museum was fascinating as our VET guides answered any and every question, and we learnt so much about accessibility, when we hired the beach wheelchair and got our wheelchair bound student onto the beach and into the water for the first time in 20 years. Joy all round.

tourguiding students do their 1 hour site presentations throughout Melbourne


Our tour guiding students have been busy presenting their tour at an attraction/site of their choice. Students had to use interpretation, product knowledge, OH&S principles, and presentation techniques within a 1 hour timeframe. Not an easy feat but they managed very, very well!

We visited the Docklands to learn about its maritime importance, and the various facilities to visit including Harbour town, past Etihad stadium and into the Docklands Library.   

Students learned about the history of some of Melbourne iconic laneways and beautiful Block Arcade modelled on the Galleria Vittorio Emanuele in Milan, Italy.  The tour took us past the many coffee shops, restaurants and little stores of Degreaves Street, through Central Place to the Block Arcade. We finished off the tour with a sample tasting at Haig’s Chocolates which is still in the same family after 4 generations.


Melbourne Central was a treat for shopaholics who learned about a variety of different stores but also the Lion Hotel which holds a weekly language exchange session, the Bright Notes piano sessions, Coops Shot Tower history, etc.  This iconic tower, located under Melbourne Central’s glass dome, produced 6 tonnes of lead per week! The Coop family, who started off in plumbing but expanded to creating lead bullets  were the largest producers of  ‘shot’ in the Southern Hemisphere.


The State Library was another great tour starting with some of the statues in the front, and heading to the reading room viewing platform as well as some of the fascinating galleries where students listened to stories of the 1956 Olympic Games, Victoria’s first settlement disaster of 1803, William Buckley’s return to civilization after escaping 32 years earlier, and the infamous Ned Kelly.




The beautiful Carlton Gardens was the setting of another good tour. Students were told about the fauna and flora of the gardens and a brief overview of the history of the buildings within these such as the Melbourne Museum and the Royal Exhibition Building which hosted two major exhibitions in the 1880s, saw the opening of the first Australian Parliament (when Melbourne was the capital) in 1901. Since then The Royal Exhibition Building has served as a venue for housing Australian War Memorial war memorabilia, a migrant reception centre, weight-lifting and basketball events during the Melbourne Olympic Games and events such as the annual Flower Show.


The Certificate IV in tourguiding is all  practice, practice and more practice in the field which enables the students to gain more confidence in a practical way.

Looking forward to the next presentations!
Birgitta March

Welcome to our Cert IV tourguiding students!

3 weeks in and already 3 site visits for the budding tour guide students!

In week 1, the students were shown tips on how to lead pax through the city using a combination of public transportation and walking, what major attractions there are, which delivery spots are better than others and why, and tips about group cohesion and leading multi-cultural groups. As a multi-lingual guide, it is easy to impart that knowledge.

In week 2,  the students started a quiz through the Flagstaff Gardens to increase their product knowledge, followed by a visit to the Historical Society of Victoria. They are a great source of information for tour guides in Victoria!



In week 3, the students went on a guided tour of our Yarra river (originally known as Birrarung).  The Koorie Heritage Trust guide was observed in terms of his use of props, story telling, creating rapport, product knowledge etc. Rob was a fantastic source of knowledge and we look forward to another tour with them in Semester 2.  The students also visited the Travellers Bridge to evaluate this self-guided site.

IMAG3276 IMAG3259 IMAG3266


Birgitta March



A Great Ocean Road Experience

The Advanced Diploma of Tourism students experience a range of tour businesses along the Great Ocean Road that include the Jirralinga Wild Life sanctuary, Narana Indigenous Culture Centre, the National Surf, Museum, Cape Otway Lighthouse, YHA Apollo Bay, Gorge Chocolates and the Apostleway Cheese plus the Visitor Centres.  great-ocean-arch-1024x981

The Overnight tour enables the Tourism students to talk to tour operator about small business development along the Great Ocean Road.

jiralinga-possum2-640x480Continue reading

How to get to know Melbourne as a local!

Being a tour guide is so much fun, yet very demanding. To get to know your town inside out is easier said than done. It requires lots of research, eye for detail and bucket loads of enthusiasm.

It is easy to get to know the well-established tourism attractions in town but how do you get to know the ‘nooks and crannies’ that make up the real Melbourne? What does  our city stand for and how to relay that message within a 4 hour city tour?

Here is what the stage I tour guiding students have discovered the last 2 weeks:

330 Collins Street

  • 333 Collins Street, the Old Commercial Bank of Australia is a pearl!  Here at the bank’s impressive domed entrance built during the land crash of the early 1890s.  They saw the scratches on the tellers’ benches where the gold was handed over… Those were the times!
One of the original fire look out towers in Melbourne, now hidden within 330 Collins Street. Very privileged to be able to go behind the scenes!
They were lucky enough to go behind the scenes to discover one of the original look -out towers (for fires) in Melbourne.  Thank you Paul!

7000 names of people arriving in Australia...

  • The Immigration Museum garden with its 7000 names of “new Europeans” as the newly arrived Europeans were called who arrived during the 10 pound policy.

by Sydney-born Yvette Vexta

  • Degraves Street beautiful art by Sydney-born artist Yvette Vexta. Modern Melbourne is a mixture of food, coffee, quirky shops, fashion and arts.


Central Place

  • Young and Jackson’s Pub to get the full story of Chloe, painted in the 1870s by the French painter Lefebvre.  Can you imagine the outrage it caused in Victorian Melbourne???  How did she die?

Famous Chloe by French painter Lefebre

  • The story behind the Rialto :   It shows a time when Marvellous Melbourne was the richest city in the world based on income per person…  It has a hydraulic lift and some remnants of the U turn shaped cobbled-stoned road in and out of the building to deliver wheat and wool for the docks. Incredible to think that this elaborate facade hid a storage place!

Rialtohydraulic pump at Rialto Woodshedsrara.. which book to pull to get in ?? get to know Melbourne as a Melbournian

  • You have to be able to give your client’s advice on where to eat and drink… find them a non touristy and quirky location such as ‘State of Grace’… Just find the correct book to pull out of the wall to enter…

Melbourne Central Seiko clock IMAG0557

  • You have to know the different aspects of each attraction to suit a large variety of clients: the commercial side (fob style Seiko watch) at Melbourne central and the more historical Shot Tower Museum within the shot tower.


So you see, being a guide is anything but boring!


Birgitta March

The China Tour was Awesome & Hot

China Study Tour - HK Hotel July 16

The China Study Tour July 2016 provided an amazing opportunity to visit three major Chinese cities – Hong Kong, Shanghai and Beijing with seven tourism and event students.

Our accommodation at the Harbour Plaza Hotel Hong Kong was magnificent. The location was perfect and very convenient with a short bus trip to Kowloon and to the local metro train station. All rooms had superb views to Victoria Harbour and the huge buffet breakfast was a great start to the day. A highlight of our stay was a Hotel Tour and Talk by the Assisting Front Office Manager Alan Leung

China Study 16 HK Disney

Hong Kong Disneyland was an action packed day to enjoy all the Disney characters, rides and shows.

China Study 16 Disney Character

China Study 16 - HK Harbour

 Four days in Hong Kong experiencing the shopping, local Chinese food and key attractions including the Peak, Star Ferry, Disneyland plus a trip to the History Museum was a great first leg of our fourteen day tour.

China Study 16 - Bund

Shanghai was eye opening with its massive urban landscapes and phenomenal city views.

China Study 16 Yuen Gardens

In Shanghai our tours included visits to Yuen Gardens, Jade Buddha, the Shanghai Art Museum and the Shanghai Convention Centre plus the Oriental Hotel on the Bund.

China Tour - Tour Guide 16China Tour - Good Group 16

The temperatures during our stay in Shanghai was sizzling hot with over 40 degrees and high humidity. Our accommodation at the Sofitel Hotel was at the heart of the best shopping along Nanjing Road.

China Study 16 -Group Shanghai Mouth

Shanghai has lots to see and experience.

China Study 16 Group - Forbidden

The real highlight of the China Tour was Beijing and all the World Heritage sites of the Forbidden City, the Summer Palace and the spectacular Great Wall of China.

China Study 16 Great Wall - Evvents

China Study 16 Great Wall

The China Study Tour was trully amazing

China Study 16 On Tour

China Study 16 Group - Forbidden China Study Tour - July 16 Forbidden City

China Tour 16 - Forbidden City