William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

Browsing Category:

Featured

great-ocean-arch-1024x981

A Great Ocean Road Experience

The Advanced Diploma of Tourism students experience a range of tour businesses along the Great Ocean Road that include the Jirralinga Wild Life sanctuary, Narana Indigenous Culture Centre, the National Surf, Museum, Cape Otway Lighthouse, YHA Apollo Bay, Gorge Chocolates and the Apostleway Cheese plus the Visitor Centres.  great-ocean-arch-1024x981

The Overnight tour enables the Tourism students to talk to tour operator about small business development along the Great Ocean Road.

jiralinga-possum2-640x480Continue reading

Central Place

How to get to know Melbourne as a local!

Being a tour guide is so much fun, yet very demanding. To get to know your town inside out is easier said than done. It requires lots of research, eye for detail and bucket loads of enthusiasm.

It is easy to get to know the well-established tourism attractions in town but how do you get to know the ‘nooks and crannies’ that make up the real Melbourne? What does  our city stand for and how to relay that message within a 4 hour city tour?

Here is what the stage I tour guiding students have discovered the last 2 weeks:

330 Collins Street

  • 333 Collins Street, the Old Commercial Bank of Australia is a pearl!  Here at the bank’s impressive domed entrance built during the land crash of the early 1890s.  They saw the scratches on the tellers’ benches where the gold was handed over… Those were the times!
One of the original fire look out towers in Melbourne, now hidden within 330 Collins Street. Very privileged to be able to go behind the scenes!
They were lucky enough to go behind the scenes to discover one of the original look -out towers (for fires) in Melbourne.  Thank you Paul!

7000 names of people arriving in Australia...

  • The Immigration Museum garden with its 7000 names of “new Europeans” as the newly arrived Europeans were called who arrived during the 10 pound policy.

by Sydney-born Yvette Vexta

  • Degraves Street beautiful art by Sydney-born artist Yvette Vexta. Modern Melbourne is a mixture of food, coffee, quirky shops, fashion and arts.

 

Central Place

  • Young and Jackson’s Pub to get the full story of Chloe, painted in the 1870s by the French painter Lefebvre.  Can you imagine the outrage it caused in Victorian Melbourne???  How did she die?

Famous Chloe by French painter Lefebre

  • The story behind the Rialto :   It shows a time when Marvellous Melbourne was the richest city in the world based on income per person…  It has a hydraulic lift and some remnants of the U turn shaped cobbled-stoned road in and out of the building to deliver wheat and wool for the docks. Incredible to think that this elaborate facade hid a storage place!

Rialtohydraulic pump at Rialto Woodshedsrara.. which book to pull to get in ?? get to know Melbourne as a Melbournian

  • You have to be able to give your client’s advice on where to eat and drink… find them a non touristy and quirky location such as ‘State of Grace’… Just find the correct book to pull out of the wall to enter…

Melbourne Central Seiko clock IMAG0557

  • You have to know the different aspects of each attraction to suit a large variety of clients: the commercial side (fob style Seiko watch) at Melbourne central and the more historical Shot Tower Museum within the shot tower.

 

So you see, being a guide is anything but boring!

 

Birgitta March

China Study Tour - HK Hotel July 16

The China Tour was Awesome & Hot

China Study Tour - HK Hotel July 16

The China Study Tour July 2016 provided an amazing opportunity to visit three major Chinese cities – Hong Kong, Shanghai and Beijing with seven tourism and event students.

Our accommodation at the Harbour Plaza Hotel Hong Kong was magnificent. The location was perfect and very convenient with a short bus trip to Kowloon and to the local metro train station. All rooms had superb views to Victoria Harbour and the huge buffet breakfast was a great start to the day. A highlight of our stay was a Hotel Tour and Talk by the Assisting Front Office Manager Alan Leung

China Study 16 HK Disney

Hong Kong Disneyland was an action packed day to enjoy all the Disney characters, rides and shows.

China Study 16 Disney Character

China Study 16 - HK Harbour

 Four days in Hong Kong experiencing the shopping, local Chinese food and key attractions including the Peak, Star Ferry, Disneyland plus a trip to the History Museum was a great first leg of our fourteen day tour.

China Study 16 - Bund

Shanghai was eye opening with its massive urban landscapes and phenomenal city views.

China Study 16 Yuen Gardens

In Shanghai our tours included visits to Yuen Gardens, Jade Buddha, the Shanghai Art Museum and the Shanghai Convention Centre plus the Oriental Hotel on the Bund.

China Tour - Tour Guide 16China Tour - Good Group 16

The temperatures during our stay in Shanghai was sizzling hot with over 40 degrees and high humidity. Our accommodation at the Sofitel Hotel was at the heart of the best shopping along Nanjing Road.

China Study 16 -Group Shanghai Mouth

Shanghai has lots to see and experience.

China Study 16 Group - Forbidden

The real highlight of the China Tour was Beijing and all the World Heritage sites of the Forbidden City, the Summer Palace and the spectacular Great Wall of China.

China Study 16 Great Wall - Evvents

China Study 16 Great Wall

The China Study Tour was trully amazing

China Study 16 On Tour

China Study 16 Group - Forbidden China Study Tour - July 16 Forbidden City

China Tour 16 - Forbidden City

IMAG0496 (3)

Apps of St Kilda

VegRestaurantsThis term, the diploma students wrote their own tourism apps for St Kilda, focusing on a theme of their choice including vegan and vegetarian restaurants, sports, history, animals, sustainability, photography, arts, desserts and coffee places of St Kilda.  The students could use a variety of different platforms.

Students’ apps had offline maps, links to the respective stakeholders and other service providers such as transport and weather, clear instructions as to how to use the app and OH&S instructions, route maps, a feedback form and survey page. 
GreenguideAPP    Sportsapp_supplierscakes_stKilda
      coffee spots ST kildaanimals_stKilda

   IMAG0443IMAG0496 (3)   IMAG0446_BURST002

We were able to present some of these apps to the Tourism Team from Port Phillip Council, St Kilda.  Their response was very positive in terms of inclusions and profession layout.


IMAG0470 (1)
     IMAG0472 (2)

Very happy with the outcomes !

Birgitta March

20160510_153101_LD_Vietnam

Vietnam… What an amazing country!

With everyone back from Vietnam, have a read of Louie’s study trip reflection:

“Wow!! Where do I begin? Vietnam. What an amazing country. From the hustle and bustle of city life in Hanoi through to the rolling rice fields of Hanoi’s local villages or the majestic Ha Long Bay. This will be an experience I will never forget.

There was never a dull moment on this trip as we on the go from day 2 where we took an orientation walk through the city of Hanoi. Crossing the roads was quite an experience as cars and bikes would not stop for you but instead just move around you as we were crossing the road. This actually blew me away as there is no chance of this happening here in Melbourne. The food while in Vietnam was just divine. It did not stop coming! I suppose it helped having a local guide who knew where to take us.

Days 3 and 4 were spent travelling to and cruising on Ha Long Bay. A truly amazing place where we dined and relaxed on the water of the Bay. Climbing the steps up one of the limestone karsts was painful yet at the same time I was grateful I did it as the views from up there were simply spectacular. Being on the Junk Boat overnight was everything I expected it to be. Another great experience and highlight.

Day 5 was mainly spent with a 3 hr bicycle ride through Hanoi streets, local villages, rice paddies, over a freeway. Yes, that’s right we crossed a freeway. Only in Vietnam. Even though initially I thought were being punished for something we did wrong (ha ha) this had to be one of the highlights of the Trip. I got to soak up some of the real Vietnam and highly recommend this activity to anyone travelling to Vietnam.

Day 6 which was our last was spent on Cyclo through the streets of Hanoi on our way to breakfast and a chance meeting with Mr. Jimmy Pham. A true gentleman and inspiration!

For the reasons stated above and due to the fact it was a well organised trip, Vietnam will always hold a special place in my heart. I Absolutely loved it!”

Louie D, Tourism and Travel Student

FullSizeRender_Vietnam

Good morning Vietnam!

With the briefing completed today and documents handed out – 25 Travel and Tourism students, Corinne and Myself are off to Vietnam this Sunday! (Good bye to the Melbourne’s cold weather for a week…)

With G Adventures help, we are heading to Hanoi and Ha Long Bay! A city of Parisian charm and grace with an Asian edge, Hanoi is an enthralling blend of East and West and a rising star in Southeast Asia. Vietnam’s capital has much to explore – museums, parks, history, and culture abound. Then we visit stunning Halong Bay and overnight on a junk boat (a traditional Asian vessel) while cruising among the bay’s 3,000 islands that rise dramatically from the emerald waters.

We are all very excited to be away for a week to experience a culture and destination very different from the one we call home.

So watch this space because the next time we blog, we’ll be live from Vietnam…

IMG_5783_MVC

The Travel students out and about in Melbourne!

Last week Travel got a tour of the Melbourne Visitor Centre to have a look at how the Centre was run, the types of people who use the services and the different resources available to anyone traveller around Victoria. After their visit, we completed a site inspection at the Oaks on Market Street where Elleney, Michelle and Andrew from the Sales and Marketing Department showed them around the hotel. After the room inspections, the were brought to the Board Room to go through their Customer Service policy and explained how exceptional customer service and guest loyalty is a must in the travel and accommodation industry!

Today the students completed Part A of their Customer Service and Communication assessment with a visit to Melbourne Airport. They were asked to watch airline staff, the check in processes, the arrival and departure of domestic passengers and they also had to talk and interact with passengers coming in to Melbourne. As well as observing what happens at Melbourne Airport, it was a good way for the students to increase their product knowledge about the Airport so that in the future, they can answer questions that their clients may have.

  • IMG_5879_QF HOLS
  • IMG_5882_Contiki

Stars and stripes forever…

Yesterday Travel got a visit from Qantas Holidays and Contiki with the USA being the flavour of the day.

Annette from Qantas Holidays covered all the brands and the target markets under HelloWorld Limited Wholesale. Disneyland was the main topic covered, where the selling points and itineraries were explained. Annette also went through her travel career telling the students about important skills needed in travel and employment opportunities with Wholesale.

In the afternoon, Amy from Contiki came in and covered the Travel Corporation brand. Amy went through the different travel styles, passenger types and using her experience and videos from their American Sales Representative, she kept the students entertained while training them on the Contiki product. With travel styles for everyone, Amy covered the points of difference making the tours easier to sell to a youth traveller.

Thank you again to Annette and Amy for your effort and time! We look forward to seeing you soon again…

IMG_5735_YTN

Travel so far…

Our Semester 1 2016 group has been very busy over the past couple of weeks…

They have now covered 2 CRS systems (Galileo and Amadeus), Fares and Australian Destinations. Cross Check Travel, Sales, International Destinations and Customer Service and Communications are next on the list!

The students have been exposed to the travel industry with site visits to the Spirit of Tasmania and Air Tickets. While we have had industry experts have come in from Sportsnet Holidays, Flight Centre and the Young Tourism Network to chat to the students about their businesses and brand, career prospects, tips when applying for jobs and important skills needed in the travel industry.

We are looking forward to the next couple of weeks with more excursions and guest speakers, hands on classroom activities and our trip to Vietnam!

What this space was we continue to update you all on what’s happening in Travel…