Quality Customer service experiences in Tourism industry for Diploma Tourism students in weeks 4 and 5

A blog for the travel and tourism areas of William Angliss Institute

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John O'Donnell

Diploma of Tourism student visit industry for insights into Quality customer service practices

Our stage two tourism students were hosted in Week4 by the HR department of Stamford plaza Hotel & then in week 5 by Customer service manager at Melbourne Sea life aquarium to gain insights into quality customer service practices and insights into product through room inspections and a guided tour of the Aquarium .

Sustainable Tourism Excursion-Melbourne Zoo Tuesday 6th March 2018

Our excursion to the Melbourne Zoo Tuesday 6th March 2018 created great understanding of the most sustainable Zoo in the world, with a behind the scenes tour Students identified with the triple bottom line benefits from the environmental, social and economic strategies.

Our Diploma of Tourism students were hosted By Kiam Yoong the Zoos Victoria Sustainable Manager where the students explored at the water treatment plant the range of sustainable policies, actions and measures to make the Zoo carbon neutral and very water and waste efficient.

Thomas Meek the sustainable manager operations at Melbourne hosted the students later at the Hot Rot Treatment plant where the Zoo has reduced waste going to landfill by 86 per cent by amazing reuse, recycling and composting strategies. The students viewed the high tech treatment plant of animal manures, green waste ,cardboards vegetable scraps from the cafes. The students then had free time to explore the animal enclosures.

Wine Tourism Students in the Mornington Peninsula Monday 5th March 2018

Our wine excursion to the Mornington Peninsula Monday 5 March 2018 was a big success.

Arthurs Seat
Foxeys Hangout Winery with winemaker Tony lee
More Foxeys Hangout
Lunch at Foxeys hangout

Motalto Winery
We first arrived to the visitor centre in Dromana, where we got a good understanding of how the wine tourism sector is organised and offered in the region. While we travelled across the Red Hill, the students received information from Tour Guiding student Jeronimo about the Aboriginal Boonwurrung people the first peoples of the area. Their first contact with Lt. Murray and his crew in 1802, the first European settlement at Sullivan Bay, and the wine history of the area. We visited Red Hill cheese where we enjoyed an amazing taste of goat, cow and sheep cheeses. At lunch we had a wonderful range of local produce of tasting plates with a choice of Chardonnay and Pinot noir at Foxey’s Hangout winery hosted by ex- student and owner Chef ,Winemaker Tony Lee. We finished the day with two more wine tastings at Montalto and the very modern Port Philip Estate.

Week 14 Tour Guides participate in the Koala Clancy conservation day in the You Yangs

William Angliss tour guiding students participated with Echidna Tours to remove boneseed weed to create a safer environment for Koala Clancy and her siblings in

the You Yangs National Park on Wednesday 25th May. The students also got view and learn about the lives of the very active Koalas under the expert guidance of Janine & Martin our passionate guides and educators from Echidna Walkabout Tours



YY & KoalaClancy F YY Tree HuggingYY Weeding  You yangs & Echidna Wed

Tour Guides visit to Melbourne airport week 7

Tg Week 7 airport visit 2016

On Wednesday the 6th of April, the William Angliss Certificate III in Guiding class took a visit to Melbourne Airport via the Sky Bus.
Here, students were given the task of exploring the area to discover the arrival and departure areas for both international and domestic flights.
This excursion not only gave the students a great familiarisation of the airport but provided them with useful knowledge on how to properly collect and drop off passengers as future guides in Melbourne.

Kind Regards,

Bianca Gawith