The tour guides had a busy week visiting the Stamford Plaza on Little Collins Street to discuss how they deal with arriving and departing tour groups incl. OH&S issues. Students were shown the various facilities and some rooms. Thank you to all the staff involved!
They also joined the Aboriginal Heritage Walk of the Royal Botanical Gardens where Ben shared his wealth of knowledge regarding various uses of plants and seasons and the importance of sustainability. But not before the welcome to land through a tanderrum ( smoking ceremony using Cherry Ballart (Ballee), Red River Gum (Biel) and Silver Wattle (Muyan)).
Students were able to gain invaluable product knowledge and see the importance of structuring tour commentaries through the use of introduction of a common theme, delivering in big chunks, using interpretation and props, just to name a few tools. Another successful outing.