William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

Browsing Archive:

Daily Archives: April 3, 2017

A site guide’s ‘hat of tricks’

 

This morning, our tour guiding students visited the Shrine of Remembrance to observe a site guide and understand his ‘hat of tricks’ when it comes to dealing with different target audiences.  Adrian, our historian and site guide, focused on the tricks of the trade in terms of chunking of information, giving a clear message, using props and materials, disability access, rapport building, question times, delivery spots, using anecdotal evidence, and verbal and non-verbal body language.

It was a beautiful autumn day so he used the outside to his advantage. Pity we did not have the time to explore the free observation deck overlooking the city…

Thanks Adrian for sharing your knowledge!

Birgitta March

Tourguiding students meet with Stamford Plaza staff

Tour guiding students met with Stamford Plaza staff last week to discuss the practicalities of dealing with incoming and outgoing groups.  Michael, the Head Concierge, was a wealth of information sharing his practical tips in relation to dealing with groups of various backgrounds when arriving or leaving the hotel. Thanks Michael! A great informative session.

Birgitta March