William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

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Daily Archives: April 22, 2016

The Travel students out and about in Melbourne!

Last week Travel got a tour of the Melbourne Visitor Centre to have a look at how the Centre was run, the types of people who use the services and the different resources available to anyone traveller around Victoria. After their visit, we completed a site inspection at the Oaks on Market Street where Elleney, Michelle and Andrew from the Sales and Marketing Department showed them around the hotel. After the room inspections, the were brought to the Board Room to go through their Customer Service policy and explained how exceptional customer service and guest loyalty is a must in the travel and accommodation industry!

Today the students completed Part A of their Customer Service and Communication assessment with a visit to Melbourne Airport. They were asked to watch airline staff, the check in processes, the arrival and departure of domestic passengers and they also had to talk and interact with passengers coming in to Melbourne. As well as observing what happens at Melbourne Airport, it was a good way for the students to increase their product knowledge about the Airport so that in the future, they can answer questions that their clients may have.

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Stars and stripes forever…

Yesterday Travel got a visit from Qantas Holidays and Contiki with the USA being the flavour of the day.

Annette from Qantas Holidays covered all the brands and the target markets under HelloWorld Limited Wholesale. Disneyland was the main topic covered, where the selling points and itineraries were explained. Annette also went through her travel career telling the students about important skills needed in travel and employment opportunities with Wholesale.

In the afternoon, Amy from Contiki came in and covered the Travel Corporation brand. Amy went through the different travel styles, passenger types and using her experience and videos from their American Sales Representative, she kept the students entertained while training them on the Contiki product. With travel styles for everyone, Amy covered the points of difference making the tours easier to sell to a youth traveller.

Thank you again to Annette and Amy for your effort and time! We look forward to seeing you soon again…