William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

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A Great Ocean Road Experience

The Advanced Diploma of Tourism students experience a range of tour businesses along the Great Ocean Road that include the Jirralinga Wild Life sanctuary, Narana Indigenous Culture Centre, the National Surf, Museum, Cape Otway Lighthouse, YHA Apollo Bay, Gorge Chocolates and the Apostleway Cheese plus the Visitor Centres.  great-ocean-arch-1024x981

The Overnight tour enables the Tourism students to talk to tour operator about small business development along the Great Ocean Road.

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The Victorian Arts Centre’s “Theatre and exhibitions tour”

The Tour guiding students, stage I, went on a site visit to the Victorian arts centre to observe a site guide’s techniques and gain product knowledge. They toured the 3 different halls spread out over 10 levels whilst listening to facts and figures as well as some funny stories that took place there.

The Arts centre houses an amazing amount of contemporary and indigenous art:

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The glass bead wall in the Amcor Lounge.

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Jeffrey Smart’s “container train in landscape ” painting in the George Fairfax studio.

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Papunya Tula arts tapistry.

 

Birgitta March

Industry visit to discuss OH&S with a tour operator

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The Tour guiding students visited Bunyip Tours to speak to Gerry, their Operations Manager, about the management of driver guides. Driver guides are tour guides who obtain a.o. a light rigid license to guide tourists whilst driving.

Students learned about the legal requirements an operator has to abide by ( seatbelts, first aid kit, hammer to break glass, signage and BFM – Basic fatigue management, etc) and daily routines to follow in terms of bus readiness ( check oil, reflectors, etc) and completing a logbook. They discussed the forms that are in place for accidents and defects.Bunyip_Buschecks_Gerry_Term32016

Bunyip runs 4 different operations each focusing on their niche tours. Driver guides are trained by shadowing another guide and meeting with staff on a regular basis. They have 12 buses covering 10 different tours.

Thanks Gerry!

 

Birgitta March

Central Place

How to get to know Melbourne as a local!

Being a tour guide is so much fun, yet very demanding. To get to know your town inside out is easier said than done. It requires lots of research, eye for detail and bucket loads of enthusiasm.

It is easy to get to know the well-established tourism attractions in town but how do you get to know the ‘nooks and crannies’ that make up the real Melbourne? What does  our city stand for and how to relay that message within a 4 hour city tour?

Here is what the stage I tour guiding students have discovered the last 2 weeks:

330 Collins Street

  • 333 Collins Street, the Old Commercial Bank of Australia is a pearl!  Here at the bank’s impressive domed entrance built during the land crash of the early 1890s.  They saw the scratches on the tellers’ benches where the gold was handed over… Those were the times!
One of the original fire look out towers in Melbourne, now hidden within 330 Collins Street. Very privileged to be able to go behind the scenes!
They were lucky enough to go behind the scenes to discover one of the original look -out towers (for fires) in Melbourne.  Thank you Paul!

7000 names of people arriving in Australia...

  • The Immigration Museum garden with its 7000 names of “new Europeans” as the newly arrived Europeans were called who arrived during the 10 pound policy.

by Sydney-born Yvette Vexta

  • Degraves Street beautiful art by Sydney-born artist Yvette Vexta. Modern Melbourne is a mixture of food, coffee, quirky shops, fashion and arts.

 

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  • Young and Jackson’s Pub to get the full story of Chloe, painted in the 1870s by the French painter Lefebvre.  Can you imagine the outrage it caused in Victorian Melbourne???  How did she die?

Famous Chloe by French painter Lefebre

  • The story behind the Rialto :   It shows a time when Marvellous Melbourne was the richest city in the world based on income per person…  It has a hydraulic lift and some remnants of the U turn shaped cobbled-stoned road in and out of the building to deliver wheat and wool for the docks. Incredible to think that this elaborate facade hid a storage place!

Rialtohydraulic pump at Rialto Woodshedsrara.. which book to pull to get in ?? get to know Melbourne as a Melbournian

  • You have to be able to give your client’s advice on where to eat and drink… find them a non touristy and quirky location such as ‘State of Grace’… Just find the correct book to pull out of the wall to enter…

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  • You have to know the different aspects of each attraction to suit a large variety of clients: the commercial side (fob style Seiko watch) at Melbourne central and the more historical Shot Tower Museum within the shot tower.

 

So you see, being a guide is anything but boring!

 

Birgitta March

China Study Tour - HK Hotel July 16

The China Tour was Awesome & Hot

China Study Tour - HK Hotel July 16

The China Study Tour July 2016 provided an amazing opportunity to visit three major Chinese cities – Hong Kong, Shanghai and Beijing with seven tourism and event students.

Our accommodation at the Harbour Plaza Hotel Hong Kong was magnificent. The location was perfect and very convenient with a short bus trip to Kowloon and to the local metro train station. All rooms had superb views to Victoria Harbour and the huge buffet breakfast was a great start to the day. A highlight of our stay was a Hotel Tour and Talk by the Assisting Front Office Manager Alan Leung

China Study 16 HK Disney

Hong Kong Disneyland was an action packed day to enjoy all the Disney characters, rides and shows.

China Study 16 Disney Character

China Study 16 - HK Harbour

 Four days in Hong Kong experiencing the shopping, local Chinese food and key attractions including the Peak, Star Ferry, Disneyland plus a trip to the History Museum was a great first leg of our fourteen day tour.

China Study 16 - Bund

Shanghai was eye opening with its massive urban landscapes and phenomenal city views.

China Study 16 Yuen Gardens

In Shanghai our tours included visits to Yuen Gardens, Jade Buddha, the Shanghai Art Museum and the Shanghai Convention Centre plus the Oriental Hotel on the Bund.

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The temperatures during our stay in Shanghai was sizzling hot with over 40 degrees and high humidity. Our accommodation at the Sofitel Hotel was at the heart of the best shopping along Nanjing Road.

China Study 16 -Group Shanghai Mouth

Shanghai has lots to see and experience.

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The real highlight of the China Tour was Beijing and all the World Heritage sites of the Forbidden City, the Summer Palace and the spectacular Great Wall of China.

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China Study 16 Great Wall

The China Study Tour was trully amazing

China Study 16 On Tour

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China Tour 16 - Forbidden City

IMG_6990_NSW ACTIVITY

So, where the bl**dy hell are yah?

Today the Travel Students started putting theory in to practice!

Each student was allocated a group and on went their travel agent hats… The destination; New South Wales. The task requires the students to pick, recommend and sell travel products and services to their Clients.

With pens, brochures and supplier websites at the ready, they will put an itinerary together and present it back to the class later on this afternoon!

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Welcome to our Semester 2 Travel Students…

The Semester 2 Travel Students have hit the ground running! With Galileo completed, they have started Sales, Fares, Australian Destinations and they are busy putting together their travel presentations for next week. The topic – their Travel Bucket Lists!

And today their t-shirts came…

Stay tuned as we bring you the latest news from Travel!

 

Aboriginal Heritage Walk & site visit to the Stamford Plaza… another busy week for the tour guiding students!

The tour guides had a busy week visiting the Stamford Plaza on Little Collins Street to discuss how they deal with arriving and departing tour groups incl. OH&S issues.  Students were shown the various facilities and some rooms.  Thank you to all the staff involved!

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They also joined the Aboriginal Heritage Walk of the Royal Botanical Gardens where Ben shared his wealth of knowledge regarding various uses of plants and seasons and the importance of sustainability.  But not before the welcome to land through a tanderrum ( smoking ceremony using Cherry Ballart (Ballee), Red River Gum (Biel) and Silver Wattle (Muyan)).

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Students were able to gain invaluable product knowledge and see the importance of structuring tour commentaries through the use of introduction of a common theme, delivering in big chunks, using interpretation and props, just to name a few tools. Another successful outing.

Ben, Botanical Gardens Melbourne
Ben, indigenous TG at the Royal Botanical Gardens Melbourne, with the language / clan map showcasing how multi-cultural Australia has always been…

 

Birgitta March

Visit to Tullamarine Airport by tour guiding students

Visit to Tullamarine Airport

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Departing from the newly refurbished and automated Skybus terminal, the budding tour guides visited  Tullamarine airport to understand the process of meeting and greeting pax and organising group departures.

Skybus check in

Qantas groups was extremely helpful in explaining the process for groups and so was the Qantas staff regarding checking in FITs through automated check-in kiosks.

QF group counter with Mark

Students also met with visitor information staff to discuss their services on offer.

They looked at all the differences for checking in pax domestically at different airlines as well as internationally, the various airport facilities, waiting bays for various forms of transport, etc.

Another informative outing.

 

Birgitta March

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Apps of St Kilda

VegRestaurantsThis term, the diploma students wrote their own tourism apps for St Kilda, focusing on a theme of their choice including vegan and vegetarian restaurants, sports, history, animals, sustainability, photography, arts, desserts and coffee places of St Kilda.  The students could use a variety of different platforms.

Students’ apps had offline maps, links to the respective stakeholders and other service providers such as transport and weather, clear instructions as to how to use the app and OH&S instructions, route maps, a feedback form and survey page. 
GreenguideAPP    Sportsapp_supplierscakes_stKilda
      coffee spots ST kildaanimals_stKilda

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We were able to present some of these apps to the Tourism Team from Port Phillip Council, St Kilda.  Their response was very positive in terms of inclusions and profession layout.


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Very happy with the outcomes !

Birgitta March