Quality Customer service experiences in Tourism industry for Diploma Tourism students in weeks 4 and 5

A blog for the travel and tourism areas of William Angliss Institute

Sustainable Tourism Excursion-Melbourne Zoo Tuesday 6th March 2018

Our excursion to the Melbourne Zoo Tuesday 6th March 2018 created great understanding of the most sustainable Zoo in the world, with a behind the scenes tour Students identified with the triple bottom line benefits from the environmental, social and economic strategies.

Our Diploma of Tourism students were hosted By Kiam Yoong the Zoos Victoria Sustainable Manager where the students explored at the water treatment plant the range of sustainable policies, actions and measures to make the Zoo carbon neutral and very water and waste efficient.

Thomas Meek the sustainable manager operations at Melbourne hosted the students later at the Hot Rot Treatment plant where the Zoo has reduced waste going to landfill by 86 per cent by amazing reuse, recycling and composting strategies. The students viewed the high tech treatment plant of animal manures, green waste ,cardboards vegetable scraps from the cafes. The students then had free time to explore the animal enclosures.

Wine Tourism Students in the Mornington Peninsula Monday 5th March 2018

Our wine excursion to the Mornington Peninsula Monday 5 March 2018 was a big success.

Arthurs Seat
Foxeys Hangout Winery with winemaker Tony lee
More Foxeys Hangout
Lunch at Foxeys hangout

Motalto Winery
We first arrived to the visitor centre in Dromana, where we got a good understanding of how the wine tourism sector is organised and offered in the region. While we travelled across the Red Hill, the students received information from Tour Guiding student Jeronimo about the Aboriginal Boonwurrung people the first peoples of the area. Their first contact with Lt. Murray and his crew in 1802, the first European settlement at Sullivan Bay, and the wine history of the area. We visited Red Hill cheese where we enjoyed an amazing taste of goat, cow and sheep cheeses. At lunch we had a wonderful range of local produce of tasting plates with a choice of Chardonnay and Pinot noir at Foxey’s Hangout winery hosted by ex- student and owner Chef ,Winemaker Tony Lee. We finished the day with two more wine tastings at Montalto and the very modern Port Philip Estate.

On the job learning in Tourism & Travel Industry Placements

The Industry Placement Program for Tourism & Travel students provides Diploma & Advanced Diploma students with the opportunity to undertake 128 hours of work experience in a tourism or travel business as part of their course.
Tourism & Travel students complete either a one day per week for 16 weeks or two days per week for 8 weeks in tourism and travel businesses workplaces. This year 34 students completed their industry placements in travel & tourism businesses that included AOT, Abercrombie & Kent, Intrepid, JTB, Peterpans Adventure Travel, Bayside City Council, VTIC, TAA, SEALIFE Melbourne, Bunyip Tours, Global Ballooning, Rail Plus Australia, Cox and King – Tempo Holidays, St Kilda Tourism plus independent travel agencies.

As part of the industry placement the Tourism & Travel students participate in an Industry luncheon to briefly present their workplace experiences and to personally thank their industry mentors.
Peterpan Adventure Travel have provided enormous opportunities for our Travel & Tourism students with internships working with Senior Travel consultants Annissa Matallah, Cass Richards Natalie Mantell and Ryan Twose


Tourism Students go behind the Scenes at SEALIFE Melbourne

SEALIFE Melbourne is a unique tourism experience that gives visitors a glimpse into the Southern Ocean marine life with lots of interesting displays and interactive adventures. For our Tourism students the SEALIFE education department offers an exciting behind the scenes tour with lots of opportunities to ask questions about customer service, operational management and the marketing strategies that make SEALIFE a must-see tourism attraction for Melbourne visitors.

Tourism units of study on Management, Customer Service and Marketing come to life with famils to SEALIFE Melbourne when students can observe and ask questions plus complete assessment tasks that directly relate to their student experience of a tourism attraction.


Melbourne Visitor Centre is a great starting place for Tourism students

The Melbourne Visitor Centre is a great starting point for Tourism students to develop their knowledge of destination Melbourne and regional Victoria.
Our Certificate of Tourism & Travel Management students are regular visitors to the Federation Square Visitor Centre to learn about Melbourne. This information centre attracts more than 1 million visitors per year and is an excellent place to experience a snapshot of tourism in Melbourne. It also provides our Tourism students with the opportunities to talk to City of Melbourne staff and learn about the importance of visitor services to our exciting Tourism Industry.

Melbourne Star Visit for Diploma of Tourism Students

The Melbourne Star is a must-see tourism experience located in the Docklands providing a 360-degree birds eye view of Melbourne and its surrounding suburbs especially out west across the bay down to the You Yangs.
The Diploma of Tourism & Travel Management were given the opportunity to talk to the Marketing Manager about how the Melbourne Star uses marketing to attract local, interstate and overseas visitors to this iconic Melbourne destination. The opportunity enables our Tourism students to understand the theory learnt in class and to ask questions to the Marketing Manager broadening their knowledge of marketing strategies of tourism.

Melbourne Laneway Tours inspire Tourism Students

Melbourne Laneway tours provide inspiration to our Tourism students to discover one of the most popular destinations for visitors to Melbourne.
Students in the Diploma of Tourism course are given many opportunities to develop their knowledge of Melbourne by discovering the graffiti laneways of Hosier lane close to Federation Square

The Tourism Students enjoyed a interesting site visit at the Crown Towers and parts of the casino. Learning about the recruitment process, day to day operation, training at Crown College and loads more, with a added bonus of getting to see one of the Penthouse Villa’s the guest stay in at Crown Towers.

  • moonlit Fernanda 2017
  • moonlit Maddy 2017
  • nobbies 2017
  • Smiths beach PI Oct 2017

Philip Island tourism trip October 2017

What a wonderful trip to Philip Island we had again this semester… Lots of Spring joeys in the pouches of the gorgeous array of marsupials at Moonlit sanctuary, chicks in the homes of the Little Penguins, and wildlife everywhere. The Vietnam Veterans museum was fascinating as our VET guides answered any and every question, and we learnt so much about accessibility, when we hired the beach wheelchair and got our wheelchair bound student onto the beach and into the water for the first time in 20 years. Joy all round.