William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

Diversity week

Today, students went on an excursion to the Historical Society of Victoria which is a niche organisation dedicated to the collection, preservation and promotion of Victorian history and heritage. They are a membership-based organisation with more than 1000 members. They are an important source of information to tourism personnel in terms of providing niche historical information. Three times a year, they offer free historical exhibition to visitors. Today, it was an exhibition about the Olympic Games. They also offer guided walks in the Flagstaff Gardens for visitors.

We then continued via Queen Victoria’s information hub to the Multicultural Hub. As part of Diversity week in Melbourne, they offered free multi-cultural workshops focusing on various cultures and their traditions (eg basket weaving as an indigenous activity, Bollywood dancing as an Indian activity, sushi-making as a Japanese activity, etc). Usually, they offer free programs to meet other people and share experiences about living and working in Melbourne. They offer English conversation classes, reading circles, support newly arrived people in writing resumes and updating their interview skills.

A great outing to highlight our visitor services as well as our diversity.

Birgitta March

Philip Island Oct 2018

barking Owlet so cute
the main attraction!! Penguins
checking out the surf at wild Woolamai

Off to Philip Island to visit with lots of wildlife, and to experience how a small regional area makes the most of it’s tourism potential !! A wonderful 2 days was had as students got to experience so much of what Philip island has to offer. The weather was perfect , not too hot or cold, and the animals really came out to play for us this trip. Unfortunately on day two the bus broke down ( again!!! the second time for these students!!) But after a quick interlude on the swings in the park , Bunyip had a replacement bus organised for us… YAY . So a quick change over at the Australian botanical gardens in Cranbourne and we were off home.

making new friends with food
Mr Wombat was wide awake and active

the whole gang at the Vietnam Veterans Museum

Around the bay Aug 2018

base of the lighthouse
Into the BRIG !!

Around the Bay again and what a wonderful trip we had until the huge learning curve of a coach break down. Stranded amongst the redolent , freshly fertilised fields of the Mornington Peninsular, the SOS went out until a kindly , local, school bus driver picked us up and got us to the Arthurs Seat Eagle. We managed to all get our ride with the magnificent views before the thunder storm arrived, and luckily our bus company had found a replacement coach to take us home. PHEW!

Around the Bay tourism excursion

Tourism and Travel Students 2018

On the 14th of March the Tourism and Travel students went for a trip around the bay. Our first stop was Avalon Airport where we learnt that international flights will be starting there next year, so we got to see the proposed site for the new passport control and customs services that will be necessary. Travelling via the Geelong waterfront we then arrived at the Fort in Queenscliff; where our tour guide informed us of the history of the forts at the Port Philip Heads, and we learnt of the purpose of the dual lighthouse system of ship navigation. Onto the ferry we ploughed over to Sorrento and headed up to Arthurs Seat. After a quick lunch we all went for a ride on the Eagle gondola ride, and got to experience the best views of the bay that you could ask for. We then proceeded to the Frankston Visitor Information Centre where we spoke to the local council Tourism officer to learn of all the work that councils do the encourage and support the Tourism industry, and heard from the staff member in charge of the huge volunteer workforce that they utilise. Over all we had a wonderful and informative day.

Diploma of Tourism student visit industry for insights into Quality customer service practices

Our stage two tourism students were hosted in Week4 by the HR department of Stamford plaza Hotel & then in week 5 by Customer service manager at Melbourne Sea life aquarium to gain insights into quality customer service practices and insights into product through room inspections and a guided tour of the Aquarium .

Sustainable Tourism Excursion-Melbourne Zoo Tuesday 6th March 2018

Our excursion to the Melbourne Zoo Tuesday 6th March 2018 created great understanding of the most sustainable Zoo in the world, with a behind the scenes tour Students identified with the triple bottom line benefits from the environmental, social and economic strategies.

Our Diploma of Tourism students were hosted By Kiam Yoong the Zoos Victoria Sustainable Manager where the students explored at the water treatment plant the range of sustainable policies, actions and measures to make the Zoo carbon neutral and very water and waste efficient.

Thomas Meek the sustainable manager operations at Melbourne hosted the students later at the Hot Rot Treatment plant where the Zoo has reduced waste going to landfill by 86 per cent by amazing reuse, recycling and composting strategies. The students viewed the high tech treatment plant of animal manures, green waste ,cardboards vegetable scraps from the cafes. The students then had free time to explore the animal enclosures.

Wine Tourism Students in the Mornington Peninsula Monday 5th March 2018

Our wine excursion to the Mornington Peninsula Monday 5 March 2018 was a big success.

Arthurs Seat
Foxeys Hangout Winery with winemaker Tony lee
More Foxeys Hangout
Lunch at Foxeys hangout

Motalto Winery
We first arrived to the visitor centre in Dromana, where we got a good understanding of how the wine tourism sector is organised and offered in the region. While we travelled across the Red Hill, the students received information from Tour Guiding student Jeronimo about the Aboriginal Boonwurrung people the first peoples of the area. Their first contact with Lt. Murray and his crew in 1802, the first European settlement at Sullivan Bay, and the wine history of the area. We visited Red Hill cheese where we enjoyed an amazing taste of goat, cow and sheep cheeses. At lunch we had a wonderful range of local produce of tasting plates with a choice of Chardonnay and Pinot noir at Foxey’s Hangout winery hosted by ex- student and owner Chef ,Winemaker Tony Lee. We finished the day with two more wine tastings at Montalto and the very modern Port Philip Estate.

On the job learning in Tourism & Travel Industry Placements

The Industry Placement Program for Tourism & Travel students provides Diploma & Advanced Diploma students with the opportunity to undertake 128 hours of work experience in a tourism or travel business as part of their course.
Tourism & Travel students complete either a one day per week for 16 weeks or two days per week for 8 weeks in tourism and travel businesses workplaces. This year 34 students completed their industry placements in travel & tourism businesses that included AOT, Abercrombie & Kent, Intrepid, JTB, Peterpans Adventure Travel, Bayside City Council, VTIC, TAA, SEALIFE Melbourne, Bunyip Tours, Global Ballooning, Rail Plus Australia, Cox and King – Tempo Holidays, St Kilda Tourism plus independent travel agencies.

As part of the industry placement the Tourism & Travel students participate in an Industry luncheon to briefly present their workplace experiences and to personally thank their industry mentors.
Peterpan Adventure Travel have provided enormous opportunities for our Travel & Tourism students with internships working with Senior Travel consultants Annissa Matallah, Cass Richards Natalie Mantell and Ryan Twose


Tourism Students go behind the Scenes at SEALIFE Melbourne

SEALIFE Melbourne is a unique tourism experience that gives visitors a glimpse into the Southern Ocean marine life with lots of interesting displays and interactive adventures. For our Tourism students the SEALIFE education department offers an exciting behind the scenes tour with lots of opportunities to ask questions about customer service, operational management and the marketing strategies that make SEALIFE a must-see tourism attraction for Melbourne visitors.

Tourism units of study on Management, Customer Service and Marketing come to life with famils to SEALIFE Melbourne when students can observe and ask questions plus complete assessment tasks that directly relate to their student experience of a tourism attraction.


Melbourne Visitor Centre is a great starting place for Tourism students

The Melbourne Visitor Centre is a great starting point for Tourism students to develop their knowledge of destination Melbourne and regional Victoria.
Our Certificate of Tourism & Travel Management students are regular visitors to the Federation Square Visitor Centre to learn about Melbourne. This information centre attracts more than 1 million visitors per year and is an excellent place to experience a snapshot of tourism in Melbourne. It also provides our Tourism students with the opportunities to talk to City of Melbourne staff and learn about the importance of visitor services to our exciting Tourism Industry.