William Angliss Institute Tourism and Travel

A blog for the travel and tourism areas of William Angliss Institute

‘Melbourne By Bike’ teaches our tour guiding students about the OH&S issues that affect tour operators daily…

 

Michelle Brown, owner-operator of Melbourne By Bike city tours, met our students to explain the OH&S issues that affect her business on a daily basis.

Michelle ran the tour guiding students through a comprehensive OH&S session that included waiver forms, emergency contacts, incident report forms as well as clear instructions given to clients. This includes traffic laws to be obeyed according to Victorian law as well as hand signals to observe whilst navigating the city traffic.

When the ‘real clients’ arrived, the tour guiding students were able to see first-hand how rapport was made before the mandatory OH&S session commenced.

On behalf of all students, I would like to thank Michelle for her enthusiasm and her amazing knowledge!

 

Birgitta March

tourguiding students do their 1 hour site presentations throughout Melbourne

 

Our tour guiding students have been busy presenting their tour at an attraction/site of their choice. Students had to use interpretation, product knowledge, OH&S principles, and presentation techniques within a 1 hour timeframe. Not an easy feat but they managed very, very well!

We visited the Docklands to learn about its maritime importance, and the various facilities to visit including Harbour town, past Etihad stadium and into the Docklands Library.   

Students learned about the history of some of Melbourne iconic laneways and beautiful Block Arcade modelled on the Galleria Vittorio Emanuele in Milan, Italy.  The tour took us past the many coffee shops, restaurants and little stores of Degreaves Street, through Central Place to the Block Arcade. We finished off the tour with a sample tasting at Haig’s Chocolates which is still in the same family after 4 generations.

  

Melbourne Central was a treat for shopaholics who learned about a variety of different stores but also the Lion Hotel which holds a weekly language exchange session, the Bright Notes piano sessions, Coops Shot Tower history, etc.  This iconic tower, located under Melbourne Central’s glass dome, produced 6 tonnes of lead per week! The Coop family, who started off in plumbing but expanded to creating lead bullets  were the largest producers of  ‘shot’ in the Southern Hemisphere.

                               

The State Library was another great tour starting with some of the statues in the front, and heading to the reading room viewing platform as well as some of the fascinating galleries where students listened to stories of the 1956 Olympic Games, Victoria’s first settlement disaster of 1803, William Buckley’s return to civilization after escaping 32 years earlier, and the infamous Ned Kelly.

 

 

    

The beautiful Carlton Gardens was the setting of another good tour. Students were told about the fauna and flora of the gardens and a brief overview of the history of the buildings within these such as the Melbourne Museum and the Royal Exhibition Building which hosted two major exhibitions in the 1880s, saw the opening of the first Australian Parliament (when Melbourne was the capital) in 1901. Since then The Royal Exhibition Building has served as a venue for housing Australian War Memorial war memorabilia, a migrant reception centre, weight-lifting and basketball events during the Melbourne Olympic Games and events such as the annual Flower Show.

 

The Certificate IV in tourguiding is all  practice, practice and more practice in the field which enables the students to gain more confidence in a practical way.

Looking forward to the next presentations!
Birgitta March

A site guide’s ‘hat of tricks’

 

This morning, our tour guiding students visited the Shrine of Remembrance to observe a site guide and understand his ‘hat of tricks’ when it comes to dealing with different target audiences.  Adrian, our historian and site guide, focused on the tricks of the trade in terms of chunking of information, giving a clear message, using props and materials, disability access, rapport building, question times, delivery spots, using anecdotal evidence, and verbal and non-verbal body language.

It was a beautiful autumn day so he used the outside to his advantage. Pity we did not have the time to explore the free observation deck overlooking the city…

Thanks Adrian for sharing your knowledge!

Birgitta March

Tourguiding students meet with Stamford Plaza staff

Tour guiding students met with Stamford Plaza staff last week to discuss the practicalities of dealing with incoming and outgoing groups.  Michael, the Head Concierge, was a wealth of information sharing his practical tips in relation to dealing with groups of various backgrounds when arriving or leaving the hotel. Thanks Michael! A great informative session.

Birgitta March

Tourguiding presentations at the beautiful Flagstaff Gardens

Today, the tourguides prepared and delivered a 10 minute presentation of the Flagstaff Gardens using a theme of their choice.  They focused on commentary ‘sections’, verbal communication skills, group cohesion techniques, using props as well as choosing an appropriate and relevant delivery location.

They did a great job!

Tour guiding is all about product knowledge mixed with lots of people skills and practice, practice, practice…

 

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Birgitta March

 

 

Another busy morning for the tour guides!

 

 Today, the tour guides had a visit by the Professional Tour Guiding Association of Australia ( PTGAA)’s president, Jim McInenerny, to talk about the organisation, the need for licensing in Australia, code of conduct as well as public liability insurance. Jim outlined the advantages of becoming a student member for $20/year. A great deal for students. Thanks Jim for a very interesting talk!
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This was followed by an excursion to Bunyip Tours to discuss the logistics of being a driver guide and the legal obligation they have to abide by in terms of OH&S policies. Students were observing dispatches where manifests were used by all the drivers and the need to be flexible was obvious when a passenger fell ill.  Another great practical excursion for all. Thanks Sarah!
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Birgitta March

AROUND THE BAY IN A DAY

The year 1 tourism students went out on a day out around the bay , starting with a guided tour of Queencliff’s fort. The Fort, built in 1860, is located near the entrance of Port Philip Bay and overlooks Point Nepean Park.  An amazing location!  The ferry across to Sorrento brought some excitement as the SAS and police were whizzing around in their black zodiacs to do some training ex the ferry.

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Once in Sorrento, the day tour continued to Eagle Arthurs Seat, the new 16 million chairlift centre in Arthurs’ Seat. 24 quiet and smooth cabins offer amazing views over Port Philip Bay.   Again, a staff member addressed the students to talk about this new, popular attraction.  It was exciting to see a big wedge tail eagle soaring on the thermals.  Once arrived in Frankston, the students had a brief moment to dip their toes in the water before heading off to the next talk with the Manager of Frankston’s Visitor information Centre.   It was interesting to hear about the various options volunteers and staff have when working in the tourism industry and the great initiatives the centre organises.

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This was yet another great day trip for students to gain product knowledge, and observe industry people creating rapport and ‘selling’ their product.

Birgitta & Terri

 

Tour guiding students on a site tour of the MelbourneTown Hall

 Today, the tour guiding students set out on a site tour of the Melbourne Town Hall. They were met by a very experienced guide, Ken, who took them on a 1 hour tour.  The students had to observe the guide in terms of creating rapport, information flow, group cohesion techniques, tailoring information to a specific audience and many other tricks of the trade.

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They were incredibly lucky to explore behind the 9000 pipe organ to understand how this complex instrument works.
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Students got to sit in the Lord Mayor’s chair, hear stories of the planning of Melbourne, the 7 sister cities, the importance of the Melbourne Room, etc. A few students  got very excited about seeing the hon. Mayor in person!
Another great way to prepare themselves to deliver their site tour of choice.
Birgitta March

Welcome to our Cert IV tourguiding students!

3 weeks in and already 3 site visits for the budding tour guide students!

In week 1, the students were shown tips on how to lead pax through the city using a combination of public transportation and walking, what major attractions there are, which delivery spots are better than others and why, and tips about group cohesion and leading multi-cultural groups. As a multi-lingual guide, it is easy to impart that knowledge.

In week 2,  the students started a quiz through the Flagstaff Gardens to increase their product knowledge, followed by a visit to the Historical Society of Victoria. They are a great source of information for tour guides in Victoria!

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In week 3, the students went on a guided tour of our Yarra river (originally known as Birrarung).  The Koorie Heritage Trust guide was observed in terms of his use of props, story telling, creating rapport, product knowledge etc. Rob was a fantastic source of knowledge and we look forward to another tour with them in Semester 2.  The students also visited the Travellers Bridge to evaluate this self-guided site.

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Birgitta March

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Skal International Melbourne

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The long term relationship between William Angliss Institute and Skal International Melbourne has been reignited after a short absence. George Vajda – Program Leader – Tourism, Travel & Resorts joined Skal in November 2015. At the recent 2017 AGM meeting for Skal International Melbourne, George became a committee member for the Melbourne chapter. The other new incoming committee member is Tara Strickland from the Hotel Grand Chancellor Melbourne.Continue reading